Read more

Flow Recruitment Ltd; Staines-upon-Thames; On-site; GBP 28,000 - 42,000; Full time

Job summary

Flow Recruitment Ltd represents a major UK leisure operator recruiting a Membership Manager for a flagship facility in Silksworth, Sunderland. You will lead a busy team, drive membership growth, and ensure excellent customer service with strong product knowledge across the pool, wellness, and tennis centres.

The role emphasizes line management, coaching, and achieving set KPIs, with focus on turning users into members and maintaining up-to-date admin and compliant systems.

Qualifications

• Experience in Membership management or Sales manager background.
• Excellent communication skills when liaising with customers and staff.
• Experience motivating and driving a sales team to success.

Responsibilities

• Lead the Membership Advisors to maximize membership opportunities.
• Work to KPIs and targets and monitor performance.
• Ensure high customer service standards and expert product knowledge across facilities.

Skills

Communication skills

Team management

Sales experience

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship multi use Pool, Wellness and Tennis Centres based in Silksworth, Sunderland.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.