Sales Membership Manager

Flow Sports Personnel Ltd; Houghton-le-Spring; On-site; GBP 32,000 - 46,000; Full time

Job summary

Flow Sports Personnel Ltd is assisting a leading leisure operator in recruiting a Sales Membership Manager for Sunderland centres. This dual-site role will oversee sales across two facilities and lead a busy membership team to grow memberships.

You will line-manage Membership Advisors, drive KPIs and targets, and monitor performance to ensure the team is supported in line with the spirit values. Strong communication and team motivation are essential.

Qualifications

• Experience in membership management or sales management.
• Strong communication skills with internal and external stakeholders.
• Ability to motivate and drive a sales team to achieve targets.

Responsibilities

• Lead and manage a membership team to grow membership across two centres.
• Oversee KPI setting, monitoring, and performance reviews.
• Ensure excellent customer service and supreme product knowledge.
• Maintain up-to-date administration and systems in line with compliance.
• Support the team to convert opportunities into memberships.

Skills

Membership sales leadership

Team leadership

Customer service

Communication skills

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager based at their leading centres in Sunderland this is a dual site role to oversee Sales across 2 Leisure Centre facilities. Leading a busy team you will take an active lead in the growth of membership at the sites.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success