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Bethphage; Ellesmere; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Refer-a-Friend Award

Birthday recognition

DBS certificate" Paid enhanced

Blue light Card discounts

Job summary

Bethphage in Ellesmere is seeking a Casual Community Library Assistant (with a view to part-time hours) to support local people of all ages access library services, help with digital inclusion, and contribute to a welcoming community hub.

The role involves customer service, issuing and returning materials, helping customers access books, computers and online services, and promoting library events. The position is paid at £12.80 per hour and offers flexible daytime shifts.

Qualifications

• Excellent communication and customer service skills.
• Engages with people from diverse backgrounds.
• Organised, reliable and a team player.
• Confident helping people use computers and online services.

Responsibilities

• Providing excellent customer service to library users and visitors.
• Issuing, returning and managing library materials while supporting stock maintenance.
• Helping customers access books, resources, computers, and digital services.
• Supporting and promoting library events and community activities.
• Signposting people to local services and opportunities in the community hub.
• Maintaining a safe, clean and welcoming environment.
• Collaborating with colleagues, volunteers, schools, community groups and partner organisations.
• Following safeguarding, health and safety, security and data protection procedures.

Skills

Customer service

Communication

Teamwork

Digital inclusion

Job description

Casual Community Library Assistant (with a view to part-time hours)

£12.80 per hour

* WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITION

Community Library Assistant

This rewarding and varied role offers the opportunity to support local people of all ages access library services, supporting with

community activities, encourage digital inclusion and contributes to a thriving community space where everyone feels welcome.

You’ll become part of a friendly, supportive team dedicated to making a positive impact, everyday offers an opportunity to help

people learn, connect, and access the support they need.

Join our friendly community hub and help make a difference every day.

What you'll be doing

• Providing excellent customer service to library users and visitors.
• Issuing, returning and managing library materials while supporting stock maintenance.
• Helping customers access books, resources, computers, and digital services.
• Supporting and promoting library events, and community activities.
• Signposting people to local services, support networks and opportunities available within the community hub.
• Maintaining a safe, clean and welcoming environment for everyone.
• Working collaboratively with colleagues, volunteers, schools, community groups and partner organisations.
• Following safeguarding, health and safety, security and data protection procedures.

About You

• Has excellent communication and customer service skills.
• Enjoys engaging with people from diverse backgrounds and experiences.
• Organised, reliable and able to work as part of a team. (Essential)
• Feels confident supporting people to use computers and online services. (Essential)
• Shares our commitment to inclusion, dignity, wellbeing and community engagement.
• Willing to learn, develop and contribute to continuous improvement.

Working Pattern

This role requires flexibility and may include mornings and afternoons shifts, depending on the service needs.

Benefits of joining or team.

• Refer-a-Friend Award – earn £200 every time you successfully refer a friend and they complete their probation.
• Birthday recognition – an Amazon e-voucher every year
• Paid enhanced DBS certificate
• Access to the "Blue light Card" scheme that offers discounts to social care staff in a range of shops both online and on the High street
• Some of our roles require males, females, race and age specific employees only. Where this is indicated, this is a genuine occupational requirement in accordance with the Equality Act 2010