Library Assistant

Croydon Council; Reading; On-site; GBP 30,000 - 31,000; Part time

Job summary

Croydon Council is seeking enthusiastic Library Assistants to join our team in Croydon. This 18-hour-per-week, three-part-time permanent post will involve front-line duties, helping customers access information, services and digital resources.

You will work set patterns including alternate Saturdays and travel between Croydon’s libraries. We value excellent customer service, teamwork and a keen interest in learning and community engagement.

Qualifications

• Excellent customer service and communication skills.
• The ability to contribute positively as part of a team.
• Interest in libraries and their role in supporting communities, wellbeing, learning, culture and inclusion.
• Good digital skills, including the ability to use Microsoft Office applications, online systems and library management systems.

Responsibilities

• Assist customers and help access library services and information.
• Contribute to welcoming, inclusive library spaces.
• Deliver outreach activities in communities.
• Travel to Croydon libraries as required.

Skills

Customer service

Communication

Teamwork

Interest in libraries

Customer engagement

Digital skills

Tools

Microsoft Office

Library management systems

Online systems

Job description

Salary range: Grade 2 £29,562 - £30,408 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 18 hours per week
Location: Croydon

Job title: Library Assistant – (3 part-time, permanent posts, 18 hours per week)

Working Pattern:

The post will have a set working pattern working full days and will include alternate Saturdays. Libraries are currently open 10-6 Monday to Friday and 9-5 Saturday.

Location: This is a frontline role in libraries and will include some outreach activities.

We are looking for staff to work

Role 1: Tuesdays, Wednesdays & alternate Saturdays

Role 2: Mondays, Thursdays & alternate Saturdays

Role 3: Tuesdays, Fridays & alternate Saturdays

All staff will be required travel to any of Croydon’s libraries.

Make a Difference in Your Community

Are you passionate about helping people access information, learning opportunities, culture and community services? Do you enjoy working with people of all ages and backgrounds in a busy, customer-focused environment?

Croydon Libraries is looking for enthusiastic and customer-focused Library Assistants to join our team. This is an exciting opportunity to play a key role in delivering high-quality library services that support reading, learning, digital inclusion, wellbeing and community engagement across the borough.

As a Library Assistant, you will be one of the first points of contact for customers, helping them access library services, technology, information and community activities. You will contribute to creating welcoming, inclusive and vibrant library spaces that meet the needs of Croydon's diverse communities.

We're looking for someone who has:

• Excellent customer service and communication skills
• The ability to contribute positively as part of a team
• An interest in libraries including understanding the wider role libraries play in supporting communities, wellbeing, learning, culture and inclusion.
• Genuine enthusiasm for engaging with customers of all ages
• Good digital skills, including the ability to use Microsoft Office applications, online systems and library management systems

You can find out more about our libraries and activities here https://libraries.croydon.gov.uk/bookshelf

More details of the role, including the role profile & person specification and online application form can be found on Croydon Council’s job search site.

Closing date: 23:55 11th September 2026

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.