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Hampshire County Council; Tadley; On-site; GBP 26,000 - 27,000; Part time

Job summary

Hampshire County Council in Tadley is seeking a Library Team Assistant to support customers, run Story Time sessions, and assist with digital access in a busy library environment.

You will help with admin, stock, and events, while promoting reading initiatives and providing welcoming service to visitors of all ages.

Qualifications

• Experience in a busy, customer-facing role.
• Strong communication and interpersonal skills.
• Good digital skills and ability to learn new systems.

Responsibilities

• Create a welcoming space and assist customers of all ages with library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives.
• Carry out manual tasks such as moving furniture and setting up spaces.
• Support customers with digital tasks and admin duties including payments and stock management.
• Promote library services via social media and collaborate with external partners.

Skills

Customer-facing experience

Excellent communication

Digital skills

Social media engagement

Manual tasks capable

Tools

Microsoft Office

Google Workspace

Job description

Library Team Assistant HCC624906

Company: Hampshire County Council Salary: £26,018 to £27,111 a year, pro rata Hours: Part-time Location: Tadley, RG26 3JE Working pattern: On-site Job type: Permanent Posting date: 7 Sept 2026 Closing date: 27 Sept 2026

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

"I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling." – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Why join us

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Your working pattern

Your main working base will be Tadley Library, but you’ll work 1-2 shifts per week at Basingstoke Discovery Centre. Please note that these are fixed shift patterns and cannot be amended or adjusted.

• Week 1: Monday Off | Tuesday 9am - 1.30pm | Wednesday Off | Thursday 9am - 1.30pm | Friday Off | Saturday 12.30pm - 5pm (Basingstoke)
• Week 2: Monday Off | Tuesday 9am - 1.30pm (Basingstoke) | Wednesday Off | Thursday 12.30pm - 5pm | Friday Off | Saturday 12.30pm - 5pm (Basingstoke)

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We kindly request that candidates who have recently submitted an application only reapply if they have gained additional relevant experience or have new information to include in support of their application.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

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