Library Team Assistant

Hampshire County Council; Tadley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Occupational sick pay

Job summary

Hampshire County Council is seeking a Library Team Assistant at Tadley Library. This busy, people-focused role delivers excellent customer service, runs engaging activities, supports digital access and helps visitors feel welcome.

You will work across Tadley and occasional shifts at Basingstoke Discovery Centre, with fixed shifts on a two-week rota and no Sunday or Bank Holiday work. You will need experience in customer-facing roles, strong communication and digital skills, and a friendly,

Qualifications

• Experience in a busy, customer-facing role and a friendly, inclusive approach to working with the public.
• Excellent communication and interpersonal skills with the ability to adapt to different people and situations.
• Strong digital skills with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, with training provided.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and collaborate with external partners to engage the wider community.

Skills

Customer service experience

Communication skills

Digital skills

Social media engagement

Tools

Microsoft Office

Google Workspace

Job description

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Library Team Assistant

Job Reference: HCC624906

Salary Range: £26,018 - £27,111 pro-rata, per annum (actual salary £9,493 - £9,892 per annum)

Work Location: Tadley Library, Tadley

Contract Type: Permanent

Closing Date: 27 September 2026

Interview Date: 15 October 2026

Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.”– Library Team Assistant

What you’ll do:

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for:

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.

Take a look at ourCandidate Pack for more information about Library Team Assistant role.The‘About you’section explains what specific knowledge, skills and experience we want you to tell us about.

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere .

Your working pattern
Your main working base will be Tadley Library, but you’ll work 1-2 shifts each week at Basingstoke Discovery Centre. Please note that these are fixed shift patterns and cannot be amended or adjusted.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Travel Requirements:

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.