Sales Support Coordinator

Jdr Recruitment; Rishton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Jdr Recruitment is seeking a proactive Sales Support Coordinator for an on-site role in England’s Lancashire region. You will manage order taking from clients, advise on stock, and coordinate with production for timely delivery.

The role requires 3+ years in a customer-facing office position, and you will use SAP and Excel daily to keep customers informed. You will handle inquiries, provide quotations, and liaise with Production, Warehouse and Logistics to meet client expectations while

Qualifications

• Must have full Right to Work in the UK.
• Minimum 3 years Office Experience in a Customer Role.
• On-site role, 37.5 hours per week (Mon-Fri).

Responsibilities

• Take customer orders accurately and efficiently.
• Provide product advice and quotations to clients.
• Calculate exact production requirements for the team.
• Update SAP with orders and stock details.
• Liaise with Production, Warehouse and Logistics to ensure timely delivery.
• Respond to queries and resolve complaints.
• Communicate with staff and management regarding orders and status.
• Ensure company procedures are followed to deliver excellent service.

Skills

Be calm under pressure

Good English (written & spoken)

Good mathematics

Customer-service mindset

Tools

SAP

Excel

Job description

Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)

Must minimum of 3 years Office Experience in a Customer Role.

Monday - Friday 37.5 (8.30 - 5) FULL TIME POSITION

We are looking for Sales Support Coordinator to join our ever expanding manufacturing Client. You will work in the Sales Administration department that are responsible for Sales Order taking from all clients through to the delivery of goods and associated queries thereafter.

Not only will you be dealing with the exact requirements and advising on stock availability as well as liaising with production for timescales to produce the items. You will have to calculate measurements, update the SAP system through to working with logistics for timely delivery. A key part of the Role will be resolving issues and updating clients as well as resolving the many after sales queries.

This is a very busy role where you will learn about the products in niche industry who supply to key commercial industries.

What you will be doing:

• Taking Customer Orders
• Providing advice on products
• Calculating and taking exact requirements for the production team
• Provide Quotations to new and existing clients
• Constantly updating clients with stock and dispatch information
• Liaising internally with Production, Warehouse and Logistics
• Use SAP and Excel
• Handle all queries and complaints and resolve
• Communicate with all staff and management
• Ensure Procedures are followed
• Play a key part in the team to delivery the best possible service

Skills and Knowledge:

• SAP
• Excel
• Be able to remain calm and committed in delivering excellent service
• Good mathematical skills
• Good English Written and Oral Skills

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

Sales Support Coordinator • England, Lancashire, Preston