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Shepherd Neame; Deal; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Early wage withdrawal

Food & drink discount

Overnight stay discount

Visitor Centre Shop discount

Sheps Hut discounts

Mental health platform

Company pension

Enhanced sick pay

Career development

Flexible working hours

Job summary

Shepherd Neame’s Royal Hotel in Deal is seeking an experienced General Manager to take full ownership of the pub’s day-to-day operations and lead the team to deliver outstanding hospitality. You will drive commercial performance, manage budgets, ensure health and safety, and create memorable guest experiences across all service areas.

With a proven hospitality track record, you’ll set the strategic direction and motivate staff to achieve business goals.

Qualifications

• Leadership mindset – you inspire confidence and guide others positively.
• Commercial awareness – you understand how to drive sales and manage costs.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.
• Customer commitment – you go the extra mile to make guests feel valued.

Responsibilities

• Take full ownership of the pub’s day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

Skills

Leadership

Commercial awareness

Positive energy

Responsibility

Adaptability

Customer commitment

Job description

General Manager – Lead the Way with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As a General Manager, you’ll take full responsibility for running the pub, leading your team, and delivering exceptional hospitality. You’ll be the driving force behind the business, ensuring smooth operations and a fantastic experience for every guest.

This is an exciting opportunity for an experienced hospitality leader with a passion for people and a track record of success.

Where You’ll Be Working

Set in the picturesque coastal town of Deal, Kent, the Royal Hotel is the perfect destination for a seaside escape. The hotel has 18 luxurious bedrooms to choose from, several with balconies overlooking the sea. Guests can dine in the hotel’s Quarterdeck restaurant or the relaxed surroundings of the Boathouse bar which has a terrace and garden area offering glorious sea views.

What You’ll Do

• Take full ownership of the pub’s day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

What’s In It For You?

• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Enhanced company sick pay
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great General Manager:

• Leadership mindset – you inspire confidence and guide others positively.
• Commercial awareness – you understand how to drive sales and manage costs.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.
• Customer commitment – you go the extra mile to make guests feel valued.

Heritage, Culture & Our Values

Our heritage inspires our culture, and our values bring it to life:

• Sheps Spirit: Rooted in centuries of brewing tradition, we collaborate and innovate to deliver quality.
• Working Together: Just as our history was built on teamwork, we share knowledge and create an inclusive culture.
• Pride and Passion: We take pride in our craft and act as ambassadors for Britain’s oldest brewer.
• Be Authentic: Honesty and care have always been at the heart of Shepherd Neame and values we uphold every day.

Ready to join a team that blends heritage with innovation?