Restaurant Team Leader

Shepherd Neame; Southend-on-Sea; On-site; GBP 1,477,000 - 2,104,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Food & drink discount

Overnight stay discount

Shop discounts

Sheps Hut discounts

Mental health support

Pension plan

Career development

Flexible hours

Job summary

Shepherd Neame is seeking a Restaurant Team Leader to lead the front-of-house team and support the General Manager in daily operations. You will foster a warm, guest-focused environment and ensure high service standards across the venue.

Join us to motivate staff, manage service flow, and contribute ideas to enhance guest experiences while upholding health and safety practices. Competitive hourly rate and benefits are provided.

Qualifications

• Ability to lead by example and foster a welcoming guest experience.
• Support the General Manager with day-to-day operations.
• Coach and motivate front-of-house staff to maintain high standards.
• Maintain cleanliness and health & safety compliance.

Responsibilities

• Lead front-of-house team and create a welcoming atmosphere.
• Assist GM with opening/closing and daily operations.
• Coach team to deliver outstanding service and uphold standards.
• Ensure the restaurant is clean and compliant with health & safety rules.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

Skills

Leadership

Team management

Customer service

Communication

Job description

Employment type: Full Time
Contract: Permanent
Salary: £13.30 per hour

Restaurant Team Leader – Lead with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Leader, you’ll play a key role in supporting the General Manager and leading the front-of-house team to deliver exceptional dining experiences.

You’ll set the tone for great service, motivate your team, and ensure every guest leaves happy.

If you’re passionate about hospitality and ready to take the next step in your career, we’ll provide all the training and support you need to succeed.

Where You’ll Be Working

The Bellhouse is a busy Pub & Restaurant located in Rayleigh Road, Leigh-on-Sea. Whether you’re joining us for dinner or drinks, you can take in the surrounding scenic garden and woodland area or our venue is the ideal location for special occasions and impromptu gatherings, all year round.

What You’ll Do

• Lead by example, creating a warm and welcoming atmosphere for guests and team members.
• Support the General Manager with day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver outstanding service and uphold company standards.
• Ensure the restaurant is clean, organised, and compliant with health and safety requirements.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great leader:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?