Team Leader

Shepherd Neame; Tenterden; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Early wage withdrawal scheme

Discount on food & drink

Discount on overnight stays

Shop discounts (Visitor Centre)

Exclusive discounts via Sheps Hut

Mental health platform access

Company pension plan

Career development opportunities

Flexible working hours

Job summary

Shepherd Neame in the UK is seeking a Restaurant Team Leader to lead the front-of-house team and support the General Manager in daily operations. You will drive guest satisfaction, set a high service standard, and foster a collaborative team environment.

The role offers leadership development, training, and a clear path to progression within Shepherd Neame's pubs and managed houses. Competitive pay and employee benefits accompany this opportunity.

Qualifications

• Experience leading front-of-house teams in hospitality.
• Strong customer service and problem-solving abilities.
• Knowledge of health and safety best practices.

Responsibilities

• Lead by example to create a warm, welcoming guest atmosphere.
• Support the General Manager with daily operations including opening/closing.
• Coach and motivate the team to deliver outstanding service and uphold standards.
• Ensure cleanliness, organisation and health and safety compliance.
• Handle guest queries and resolve issues promptly and professionally.
• Suggest ideas to improve service and team performance.

Skills

Leadership

Team motivation

Guest service

Training & coaching

Health & safety

Job description

Employment type: Full Time
Contract: Permanent
Salary: £13.30 per hour

Restaurant Team Leader – Lead with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Leader, you’ll play a key role in supporting the General Manager and leading the front-of-house team to deliver exceptional dining experiences.

You’ll set the tone for great service, motivate your team, and ensure every guest leaves happy.

If you’re passionate about hospitality and ready to take the next step in your career, we’ll provide all the training and support you need to succeed.

Where You’ll Be Working

Situated in the heart of historic Tenterden village, the Vine is accessible by car and bus, and conveniently Kent Steam Railway and Tenterden Museum. The classic Victorian facade conceals a modern, stylish interior which boasts comfortable sofas and a warm conservatory bathed in natural light. Outside, a walled garden provides the perfect setting for an afternoon in the sun.

What You’ll Do

• Lead by example, creating a warm and welcoming atmosphere for guests and team members.
• Support the General Manager with day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver outstanding service and uphold company standards.
• Ensure the restaurant is clean, organised, and compliant with health and safety requirements.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great leader:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?