General Manager

Shepherd Neame; Greater London; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Early wage withdrawal scheme

25% discount on food and drink at Shep

25% discount on overnight stays at our

Up to 40% off select purchases

Exclusive discounts via Sheps Hut

Workplace Mental Health Platform

Company pension plan

Enhanced sickness benefits

Career development opportunities

Flexible working hours

Job summary

Shepherd Neame is seeking a General Manager for a busy London pub. You will take full ownership of day-to-day operations, lead and develop a team, and drive profitability while maintaining high standards of service and guest experience.

Based in Mabel’s Tavern near Kings Cross, you will ensure compliance, manage stock and budgets, and collaborate with senior management to meet company objectives. This role offers growth within Britain’s oldest brewer.

Qualifications

• Leadership mindset and ability to guide others positively.
• Strong commercial awareness to drive sales and manage costs.
• High energy with passion for hospitality and guest experience.
• Ownership mindset and pride in delivering results.
• Calm, proactive adaptability during busy periods.
• Commitment to guest satisfaction and service excellence.

Responsibilities

• Take full ownership of the pub’s day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

Skills

Leadership

Commercial awareness

Positive energy

Responsibility

Adaptability

Customer commitment

Job description

Employment type: Full Time
Contract: Permanent
Salary: 48000 per annum

General Manager – Lead the Way with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As a General Manager, you’ll take full responsibility for running the pub, leading your team, and delivering exceptional hospitality. You’ll be the driving force behind the business, ensuring smooth operations and a fantastic experience for every guest.

This is an exciting opportunity for an experienced hospitality leader with a passion for people and a track record of success.

Where You’ll Be Working

Mabel’s Tavern is a busy London pub located just a stone’s throw from Kings Cross and St Pancras stations in Mabledon Place. It is a friendly, traditional alehouse with a wide variety of superb beers and freshly prepared food on the menu.

What You’ll Do

• Take full ownership of the pub’s day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

What’s In It For You?

• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Enhanced company sick pay
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great General Manager:

• Leadership mindset – you inspire confidence and guide others positively.
• Commercial awareness – you understand how to drive sales and manage costs.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.
• Customer commitment – you go the extra mile to make guests feel valued.

Heritage, Culture & Our Values

Our heritage inspires our culture, and our values bring it to life:

• Sheps Spirit: Rooted in centuries of brewing tradition, we collaborate and innovate to deliver quality.
• Working Together: Just as our history was built on teamwork, we share knowledge and create an inclusive culture.
• Pride and Passion: We take pride in our craft and act as ambassadors for Britain’s oldest brewer.
• Be Authentic: Honesty and care have always been at the heart of Shepherd Neame and values we uphold every day.

Ready to join a team that blends heritage with innovation?