Room Attendant

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Exclusive discounts

Colleague restaurant

Training & development

Pension

28 days holiday

Colleague rates across Accor

Job summary

Fairmont Cheshire, The Mere in Knutsford, England, is seeking a Room Attendant to maintain immaculate and luxurious guest rooms. You will ensure pristine cleanliness, meticulous presentation, and careful replenishment of linens and amenities to uphold our five‑star standards.

Ideal candidates have at least 1 year of housekeeping experience in a luxury hotel, great attention to detail, and the ability to work both independently and as part of a team, with knowledge of COSHH and health & safety

Qualifications

• 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment.
• Strong attention to detail and pride in delivering exceptional standards.
• Understanding of cleaning procedures, hygiene standards, and room presentation.
• Knowledge of UK health & safety regulations, including COSHH (training can be provided).

Responsibilities

• Prepare and service guest rooms to Fairmont’s exacting luxury standards.
• Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities.
• Replenish linens, towels, and guest supplies with care and consistency.
• Report maintenance issues promptly, ensuring rooms remain in perfect condition.
• Handle guest belongings and privacy with the utmost respect and discretion.
• Support VIP room preparations, ensuring personalised touches and flawless presentation.

Skills

Attention to detail

Luxury hotel experience

Time management

Team player

COSHH knowledge

Job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your Purpose Will Be

To create an immaculate, serene, and luxurious environment that reflects the elegance and heritage of Fairmont Cheshire, The Mere. The Room Attendant ensures every guest room is presented to the highest standard of cleanliness, comfort, and attention to detail, transforming each stay into a memorable Fairmont experience. Through precision, pride, and a commitment to excellence, this role supports the hotel’s reputation for exceptional luxury hospitality.

Job Description

• Prepare and service guest rooms to Fairmont’s exacting luxury standards
• Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities
• Replenish linens, towels, and guest supplies with care and consistency
• Report maintenance issues promptly, ensuring rooms remain in perfect condition
• Handle guest belongings and privacy with the utmost respect and discretion
• Support VIP room preparations, ensuring personalised touches and flawless presentation
• Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state
• Respond to guest requests with warmth, professionalism, and a guest‑first mindset
• Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness
• Follow all cleaning procedures, including deep‑cleaning schedules and brand standards
• Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
• Participate in daily briefings and training sessions to stay aligned with service expectations
• Support lost‑and‑found procedures with accuracy and confidentiality
• Contribute to a positive, respectful, and team‑focused working environment
• Uphold Fairmont grooming, communication, and service standards at all times

Qualifications

• 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment
• Strong attention to detail and pride in delivering exceptional standards
• Understanding of cleaning procedures, hygiene standards, and room presentation
• Knowledge of UK health & safety regulations, including COSHH (training can be provided)
• Ability to work independently and as part of a team
• Good time‑management skills and the ability to prioritise tasks
• Professional, courteous, and guest‑focused attitude
• Physical ability to meet the demands of the role, including manual handling
• A passion for luxury hospitality and creating memorable guest experiences

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends & family rates are included)
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people