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Red Dot Search UK Limited; Coventry; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Birthday leave

Spa discounts

Free on-site parking

Free gym membership

Team socials

Direct, honest communication

Job summary

Red Dot Search UK Limited in Coventry is hiring a Customer Service and Sales Advisor to work on-site at Meriden Business Park. You will handle inbound calls and live chat to book spa days, spa breaks, and treatments, with no cold calls and a focus on guiding customers to the right booking.

Hours are Monday to Friday 9:00–17:30, with one Saturday in three. Benefits include a £26,436.68 basic salary with commission (£29.5k OTE), free on-site parking, free gym, birthday leave, and staff discounts.

Qualifications

• Solid experience in a phone-based customer service or sales advisor role.

Responsibilities

• Handling inbound calls and live chat about spa days, spa breaks and treatments.
• Listening for what the customer really wants and guiding to the right booking.
• Converting enquiries into confirmed bookings.
• Managing amendments and cancellations calmly.

Skills

Phone-based customer service

Job description

Location: Coventry, CV5 - Meriden Business Park (fully on site)

We are recruiting a Customer Service and Sales Advisor for a well-established experiences business in Coventry. If you are already good on the phone and you would rather sell something people are genuinely pleased to buy, this is worth a look.

This is a Customer Service and Sales Advisor role where every call is an inbound one from someone who already wants what you are offering – a spa day, a spa break, a treatment for a birthday or an anniversary. No cold calling. Your job is to listen properly, work out what they are actually after, and guide them to the right booking.

This Customer Service and Sales Advisor role is a Monday to Friday, 9:00am-5:30pm role. Add one Saturday in three (9:00am-5:00pm) and that is your week - no evenings, no Sundays.

It is based at Meriden Business Park, just off the A45 and minutes from the M42, with free on-site parking.

What you will be doing

• Handling inbound calls and live chat enquiries about spa days, spa breaks and treatments
• Listening for what the customer really wants - relaxation, a celebration, a gift
• Giving confident, impartial advice across a large range of venues and packages
• Converting enquiries into confirmed bookings
• Managing amendments and cancellations properly and calmly
• Keeping every booking accurate in the CRM

What we are looking for

• Solid experience in a phone-based customer service or sales advisor role - contact centre, call centre, reservations, bookings, retentions or membership sales
• Warm and calm on the phone, and good at building trust quickly
• Comfortable guiding someone to a decision without hard selling
• Commercially minded - you enjoy hitting a target, rather than dread it
• Accurate with systems and detail when the queue is busy
• Available Monday to Friday 9:00-5:30, plus one Saturday in three
• Spa, salon, beauty, wellness, hospitality, travel or leisure experience is a real advantage.

What you will get

• £26,436.68 basic salary, plus commission on top (£29.5k OTE)
• Birthday leave
• Agent rates and 50% off selected spa experiences
• Familiarisation spa visits - you get to try what you are selling
• Free on-site parking
• Free gym membership
• Dress-down environment, team socials, and a team people actually stay in
• Being straight with you

This role is five days a week on site - there is no hybrid or remote option. The one Saturday in three is part of the job. It is a sales role as well as a service one: there are targets and there is commission attached to them. If you want pure admin away from a phone, this is not it.

If that all sounds fine, you will probably like it here a lot.