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Conwy County Borough Council; Colwyn Bay; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

LGPS

26 days leave

Sick pay

Salary sacrifice cars

Cycle to Work

Healthcare discounts

Staff benefits

Job summary

Conwy County Borough Council is seeking a Housing Solutions Assessment Officer to join the Housing Solutions team in Colwyn Bay. You will deliver a high-quality, flexible service to households in housing need, carrying out statutory housing and homelessness assessments and decisions with a focus on preventing homelessness.

The role requires knowledge of housing legislation (Housing (Wales) Act 2014) and an ability to interpret complex cases.

Qualifications

• Must have housing knowledge including Housing (Wales) Act 2014.
• Understanding of homelessness prevention duties and statutory assessment processes.

Responsibilities

• Deliver a frontline, professional housing and homelessness assessment and decision-making service.
• Focus on preventing homelessness and ensuring best outcomes for residents.
• Interpret legislation in fast-paced, complex cases to determine statutory duties.

Skills

Housing policy knowledge

Homelessness assessment

Job description

Job Title Housing Solutions Assessment Officer

Do you want to make a difference to households in housing need? We are looking for an extremely motivated individual to join our team of Housing Solutions Officers to prevent and relieve homelessness in Conwy.

You will be the frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the County. You will fulfil the council's statutory housing and homelessness assessment and decision making function, with particular focus on preventing homelessness.

We are looking for someone with housing knowledge, especially the Housing (Wales) Act 2014, plus an understanding of the importance of homelessness prevention. Previous experience is welcomed and we are looking for candidates that demonstrate an understanding of the varying needs of households when assessing and determining the statutory duties involved with homeless applications. You will also have an ability to understand complex, fast paced situations and interpret legislation.

This is an exciting time to be joining the Housing Solutions service in Conwy. We are currently moving forward with our Rapid Rehousing Transition Plan, aiming to make homelessness rare, brief and unrepeated in the County. We are seeking highly motivated and enthusiastic individuals who want to get the very best outcomes for residents of the County. You will join a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.

Within the team you will feel supported by your committed and highly motivated colleagues. There is also a dedicated team of experienced, supportive and readily available managers. The management support will be available through regular formal supervision and informal daily check-ins.

You will have the opportunity of working flexibly from both home and the state of the art 'Coed Pella' office in Colwyn Bay, which allows you to be in contact with partner departments including Social Care, Youth Justice, Education, Youth Services and many others. We promote and understand the importance of a positive and healthy work life balance and can offer a range of flexible working solutions.

You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, minimum of 26 days annual leave (depending on previous Local Authority service), Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, discounts plus much more.

Manager details for informal discussion: Nicola Jones, Housing Solutions Manager ([e-mail] / 01492 576287)

Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in‑person and on‑line to support you.

Proud member of the Disability Confident employer scheme

Job Title Housing Solutions Assessment Officer

Company: Conwy County Borough Council Hours: Full-time Location: Colwyn Bay, LL29 7AZ Working pattern: Hybrid - 1 day remote Job type: Temporary Posting date: 9 Sept 2026 Closing date: 23 Sept 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.