Housing Support Officer (Agile)

North Wales Housing; Llandudno Junction; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Benefits platform with saving offers

Further studies support and career dev

Employee health assistance

Enhanced maternity/paternity pay

Generous contributory pension

Job summary

North Wales Housing is seeking a Housing Support Officer to contribute to a trauma-informed, person-centred support service for residents in Conwy/Gwynedd. You will work to standards set by NWH, commissioners, funders and stakeholders, reporting to the Supported Housing Manager.

The role focuses on accident prevention, safeguarding, accurate record-keeping and supporting clients with housing-related claims, with a commitment to inclusive, social engagement and community wellbeing.

Qualifications

• Awareness of professional boundaries
• Understanding safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Experience in a client-centred environment
• Experience handling confidential information

Responsibilities

• Ensuring the safety of the building and residents
• Acting as first point of contact for incidents and liaising with staff, emergency services and agencies
• Keeping accurate records and handing over to staff
• Assisting clients with housing and benefits claims
• Providing engagement activities to promote social inclusion

Job description

Housing Support Officer (Agile)

This is a readvertisement - previous applicants need not apply

Location: Conwy/Gwynedd

Contract: Permanent

Salary: £26,551 per annum

Hours: 35 hours per week, Monday to Sunday, flexibility required

Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.

About the Role

Reporting to the Supported Housing Manager, you'll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.

Key responsibilities include:

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

About You

We're looking for professional individuals who put customers at the heart of everything they do.

Essential requirements:

• Awareness of professional boundaries
• Understanding of safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Demonstrable experience of working in a client centred environment
• Demonstrable experience of working in a confidential manner

Why Join Us?

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.

We offer:

• A supportive, values-driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Our values

We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.

At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.

Job Applicant Privacy Notice

We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.

For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice