Duty Manager - Full Time - Worcester

Freedom Leisure; Worcester; On-site; GBP 21,720 - 26,547; Full time

Benefits offered by this job

Staff benefit scheme with access to discounts

Discounted staff membership

Incremental holidays

24/7 Employee Assistance Programme

Company pension

Financial advice

Cycle-to-work scheme

Job summary

A regional leisure organisation based in Worcester seeks a Duty Manager to ensure the welcoming and safe operation of their leisure centre. Responsibilities include managing operational staff and contributing to business performance. Candidates should have a passion for leisure services and management experience. Training and development opportunities are available, along with attractive benefits and a salary of up to £24,134 per annum.

Qualifications

• RLSS National Pool Lifeguard Qualification (training will be given).
• DBS Check required.
• Experience in Duty Management or similar role is essential.
• Passion for the leisure industry and commitment to professional development.

Responsibilities

• Ensure centres are welcoming, clean, and safe.
• Manage and support operational staff.
• Responsible for day-to-day operations of the leisure centre.
• Contribute to business and budgetary performance.

Skills

Team management

Customer service

Problem solving

Decision making

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.

A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.

Hours: 37 hours per week, Monday - Sunday (rota basis)

Requirements:

• RLSS National Pool Lifeguard Qualification (training will be given to gain qualification)
• DBS Check
• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands

Benefits:

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 13 October 2025
Salary: up to £24,134 per annum