B7 Sports Instructor

Serco; Cranbrook; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free gym membership for you and family

Enhanced DBS checks

Free swimming lessons for one child

Holiday entitlement 21 days + bank

Pension contribution 6%

Training and development opportunities

Employee discounts

Job summary

Leisure Solutions Community Trust, on behalf of Serco, seeks a Senior Lifeguard at The Weald Sports Centre in Cranbrook. The role focuses on safe pool operation, supervising lifeguards, and supporting the Duty Manager to deliver a welcoming, clean, and compliant leisure environment.

You will ensure customer care for all ages, uphold safety standards, and contribute to a healthy community through active participation in daily centre management.

Qualifications

• NPLQ qualification required.
• Supervisory experience or progression in leisure career.
• Excellent communication and leadership skills.
• Ability to stay calm under pressure and handle incidents.
• Commitment to maintaining high safety and customer service standards.

Responsibilities

• Provide customer care to pool users, supervise activities, and ensure pool cleanliness and safety.
• Support the Duty Manager and act as Relief Duty Manager when required (training provided).
• Act as the responsible person and key holder when required, including opening and closing the facility.
• Supervise, motivate and support Lifeguards and Leisure Assistants during each shift.
• Oversee poolside operations and ensure safe supervision of all activities.
• Carry out operational checks, audits and inspections while maintaining high cleanliness and customer service levels.
• Monitor health and safety legislation adherence, NOPs and EAPs.

Skills

NPLQ

Supervisory experience

Leadership

Customer service skills

Job description

Location: The Weald Sports Centre, Cranbrook, TN17 2PN

Salary: £27,740 plus excellent benefits

Schedule: Permanent, Full-time, 40 hours per week, Monday to Friday shift times: 6am to 2pm or 2pm to 10pm, Weekend shift times: 6am to 2pm or 2pm to 6pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Senior Lifeguard to join their team and help make a positive difference every day.

As a Senior Lifeguard, you will be an important part of the leisure team, ensuring that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit. You'll also play a key role in ensuring the safe and successful day-to-day operation of the sports centre by supporting the Duty Manager in leading operational teams, maintaining high standards across the facility, and helping to create a welcoming environment where customers and colleagues can thrive. Your work has purpose, helping more people stay active, healthy and connected while making a positive impact on communities.

What You’ll Do As a Senior Lifeguard

• Provide customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment.
• Support the Duty Manager and act as Relief Duty Manager when required (training to be provided).
• Act as the responsible person and key holder when required, including opening and closing the facility.
• Supervise, motivate and support Lifeguards and Leisure Assistants throughout each shift.
• Oversee poolside operations and ensure the safe supervision of all activities.
• Carry out operational checks, audits and inspections while maintaining high standards of customer service and cleanliness throughout the centre.
• Monitor compliance with health and safety legislation, Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).

Does this sound like you?

• You are a strong and confident swimmer (competency assessment at interview)
• You have supervisory experience or are ready to take the next step in your leisure career
• You’re an excellent communicator with strong leadership and customer service skills
• You can stay calm under pressure and respond confidently to incidents and emergencies
• You take pride in maintaining high operational standards and creating a safe, welcoming environment for everyone
• NPLQ (National Pool Lifeguard Qualification)

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Please note, for many of our roles, a DBS check will be required.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).