Hire Controller

Ainscough Crane Hire Limited; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bi-annual retention bonus

24 days annual leave

Option to purchase additional holiday

Group life assurance

Pension contribution

Employee benefits platform

Job summary

Ainscough Crane Hire in Leeds is seeking a Hire Controller to ensure the smooth operation of the depot and to strengthen customer relationships. You will respond to inquiries, convert them into confirmed orders, and coordinate crane resources effectively.

The role requires excellent customer service and organization skills. You will be essential in managing resources efficiently and maintaining accurate customer information.

Qualifications

• Experience in rental, hire, transport, logistics or similar environment.
• Ability to learn, build relationships and deliver results.

Responsibilities

• Respond to customer enquiries and understand their needs.
• Convert hire enquiries into confirmed orders.
• Build strong relationships with customers, suppliers and teams.
• Coordinate allocation and utilization of cranes and resources.
• Manage costs efficiently.
• Keep customer information and administration accurate.

Skills

Customer service skills

Communication skills

Negotiation skills

Time-management skills

Problem-solving skills

Microsoft Office

CRM systems

Education

GCSE Grade C in Maths and English

Tools

Salesforce

Job description

Hire Controller

Leeds Depot | Ainscough Crane Hire

What will you be doing?

As a Hire Controller, you’ll play a key role in the day-to-day success of the depot. You’ll work closely with customers, colleagues and suppliers to understand requirements, identify the right solution and maximise every opportunity.

Your responsibilities will include:

• Responding to customer enquiries and understanding exactly what they need.
• Converting hire enquiries into confirmed orders and maximising sales opportunities.
• Building strong, long-term relationships with customers, suppliers and internal teams.
• Developing a strong understanding of our crane fleet, products and services.
• Coordinating the allocation and utilisation of cranes, people and other resources.
• Supporting the Depot Manager with the effective day-to-day running of the depot.
• Managing costs and ensuring resources are used efficiently.
• Keeping customer information, systems and administration accurate and up to date.
• Working closely with our operational teams to ensure we deliver the right solution for our customers.
• Handling customer queries professionally and resolving issues when they arise.
• Ensuring all activity meets our health, safety, environmental and quality standards.
• Supporting the team with out-of-hours calls when required.

What are we looking for?

We’re looking for someone who is commercially aware, organised and confident dealing with customers.

You’ll ideally have experience within a rental, hire, transport, logistics or similar environment, although we’re more interested in your ability to learn, build relationships and deliver results.

You’ll bring:

• Excellent customer service and telephone skills.
• Strong communication and relationship-building skills.
• A commercial mindset and confidence negotiating with customers.
• Excellent organisation and time-management skills.
• The ability to influence and negotiate effectively.
• Strong problem-solving skills and a practical approach.
• The ability to manage challenging conversations and resolve conflict.Good working knowledge of Microsoft Office, particularly Excel.
• Experience using CRM systems such as Salesforce would be advantageous.
• GCSE Grade C or equivalent in Maths and English.

Most importantly, you’ll be someone who takes ownership, thrives in a busy environment and wants to make a difference.

Why Ainscough?

Ainscough Crane Hire is the UK’s leading crane company, with 30 locations nationwide and a fleet of around 400 cranes.

But our success isn’t just about cranes. It’s about our people.

Our Make the Safe Choice ethos is at the heart of everything we do, from crane hire and contract lifts to specialist lifting projects. We’re proud of the culture we’ve created – one where people are encouraged to perform with passion, pride and professionalism.

As a Hire Controller, you’ll be joining a team where your contribution genuinely matters.

What we offer

• Bi-annual retention bonus
• 24 days’ annual leave, increasing with length of service
• Option to purchase up to 5 additional days’ holiday through salary sacrifice
• Group life assurance – 3 x basic salary
• Pension – 4% employer contribution / 5% employee contribution
• Online access to payslips, holidays and personal information
• Access to Ainscough Advantage, our employee benefits platform
• Staff forums three times a year, giving you the opportunity to have your voice heard
• The opportunity to build a career with a market-leading UK business

Make the Safe Choice. Join Ainscough Crane Hire.