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Brook Street; Blandford Forum; On-site; GBP 22,000 - 30,000; Full time

Job summary

Brook Street is seeking a dedicated administrator to support government relations and customer enquiry handling in Blandford Forum and surrounding areas. The role focuses on clear communication, timely responses, and coordinating with MPs and other stakeholders.

You will manage enquiries, assist with FOI/EIR requests, and help deliver high-quality communications within a dispersed team. A strong emphasis is placed on reliability, collaboration, and meeting tight deadlines.

Qualifications

• Excellent written and verbal communication skills.
• Experience handling general enquiries and customer contact.
• Able to prioritise and meet deadlines.
• Experience handling FOI/EIR requests.

Responsibilities

• Manage executive and political correspondence—from logging through to final, high-quality responses.
• Prepare briefings for MPs and support relationship-building with political stakeholders.
• Respond to Parliamentary Questions under tight deadlines.
• Triage and coordinate MP and stakeholder enquiries, delivering timely outcomes.
• Support customers with enquiries and complaints, including FOI/EIR requests.
• Lead on complex enquiries for the Wessex area across the organisation.
• Collaborate with dispersed team across Blandford and Bridgwater.

Skills

Communication

Customer service

Self-management

Team collaboration

FOI/EIR handling

Stakeholder engagement

Job description

At Our Client, we don't just talk about diversity and inclusion-we actively build it into how we work. If you're someone who enjoys helping people, turning enquiries into clear action, and communicating with confidence, this varied role could be a great fit. You'll support excellent customer service while strengthening engagement with key stakeholders.

What you'll be doing:

• Manage executive and political correspondence-from logging through to final, high-quality responses
• Help prepare clear, accurate briefings for MPs and support relationship-building with political stakeholders
• Work with Government Relations to respond to Parliamentary Questions, often to tight deadlines
• Triage and coordinate MP and stakeholder enquiries, delivering timely, professional outcomes
• Support customers with enquiries, complaints, and FOI/EIR requests, including managing a caseload in line with operational instructions
• Lead on complex complaints and information requests, ensuring statutory requirements and the Customer Charter are met
• Lead complex enquiries for the Wessex area, working across the organisation to gather accurate information and deliver responses
• Contribute as part of a dispersed team across Blandford and Bridgwater, with occasional meetings

What you'll bring:

• Strong written and verbal communication skills, with the drive to shape clear, compelling messages
• Enthusiasm for customer service, with experience handling general enquiries and customer contact (in person or digital)
• Confident self-management-able to prioritise and meet deadlines
• Experience handling FOI/EIR requests and managing information enquiries
• A team-first approach, building positive working relationships
• The ability to guide or support others
• A basic understanding of the remit of Local Operations technical teams

Additional information:

• Occasional meetings with a dispersed team across Blandford and Bridgwater

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.