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Brook Street; Huddersfield; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Guaranteed interview for veterans/spo*

Disability Confident Leader

Defence Employer Recognition Scheme (D

Job summary

Brook Street is recruiting for a front-line operational support role in the UK public sector. You will handle hearings preparation, provide face-to-face and telephonic customer service, and guide users using scripts and knowledge articles.

The role emphasizes accuracy, data entry, and adherence to data retention and security protocols, with duties spanning scheduling, admin, and basic enforcement support. A strong compliance mindset is essential.

Qualifications

• GCSEs A*-C (5 subjects) or NVQ Business Administration level II or administrative experience.
• Operationally minded with accuracy and quality.
• Confident computer skills for day-to-day work and data input.

Responsibilities

• Confirming role details and handling administrative tasks to prepare for hearings.
• Providing excellent customer service face-to-face and via telephone and correspondence.
• Using scripts and knowledge articles to direct users to the right support.
• Following complaints policies and supporting users through processes to prevent escalation.
• Supporting operational delivery to meet performance targets and maintain standards.
• Handling case files with accurate data entry and secure information management.
• Supporting listing and scheduling to ensure efficient use of judicial time.
• Providing judicial business support such as diary coordination and admin tasks.
• Supporting enforcement procedures, including financial assessments and reports.
• Contributing to health and safety operations and governance under guidance.
• Completing core admin tasks like photocopying, filing, meeting room booking, and handouts.
• Clerking civil and family courts, tribunals and hearings and assisting with rota management.

Skills

Attention to detail

Customer service

Data entry

Communication skills

Compliance mindset

Flexibility

Education

GCSEs A*-C (5 subjects)

NVQ Business Administration level II

Administrative experience

Tools

Microsoft Office

Records management

Job description

Until 31 March 2027 with possible extension

Level of Clearance Required:

Basic DBS

If you're someone who enjoys bringing order, reassurance and momentum to a busy service, this is a role where your attention to detail and customer focus genuinely matter.

What you'll be doing:

• Confirming role details and handling administrative tasks to prepare for, facilitate and complete a range of hearings
• Providing excellent customer service through face-to-face support, telephone (incoming and outbound) and responding to correspondence in different formats
• Using service scripts and knowledge articles to direct users to the right support, including when needs are complex
• Following complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation (including updating OPTIC as required)
• Supporting operational delivery using standard operating procedures to meet performance targets and maintain service standards
• Handling case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Supporting listing and scheduling so judicial time is used efficiently, including responsiveness to urgent matters
• Providing dedicated judicial business support (e.g., diary coordination and locally required admin tasks)
• Supporting enforcement procedures, including financial assessments and fine collection, plus basic statistical and financial reports
• Contributing to health and safety operations (PEEPS, facility checks, issue logging and key/safety governance under team leader guidance)
• Completing core admin tasks such as photocopying/filing, meeting room booking, agenda/handout preparation and post opening/dispatch
• Clerking civil and family courts, tribunals and hearings-ensuring papers/materials are up to date, and assisting with rota management

What you'll bring:

• GCSE passes (or equivalent) at A*-C (5 subjects), or NVQ Business Administration level II, or administrative experience
• Operationally minded approach with a strong commitment to accuracy and quality
• Confident computer skills for day-to-day work, including creating and updating records and data input
• Clear, professional communication-able to provide helpful, prompt, polite, "right first time" support to the public and internal stakeholders
• A careful, compliant mindset for checking documents/records/accounts and working to agreed criteria, regulations and procedures
• Willingness to work flexibly and step into ad hoc duties as reasonably requested by line management

Additional information:

• This role supports the Operational Delivery Profession, where you'll be part of a cross-government community focused on service to the public and ongoing skills development.

If you're ready to make a real impact in a front-line operational role, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.