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Churchill Group; Birmingham; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Enhanced leave (sick, maternity & patn

Life assurance

GP access & mental health support

Volunteer days

Discounts & perks

Training & development

Wellbeing & Inclusion

Recognition and rewards

Job summary

Churchill Group is seeking an experienced Account Manager to join our Central division, overseeing a multisite portfolio for an education-based client. You’ll manage a team of cleaning operatives, ensuring sites are supervised and standards are met to a high level.

You’ll develop strong client relationships, drive service quality, recruit and coach local teams, and support the Operations Manager with audits, reports and projects.

Qualifications

• Experience managing cleaning contracts for multisite portfolios.
• Strong interpersonal and people management skills.
• Ability to lead and motivate teams, forward plan and work under pressure.
• Good knowledge of health and safety systems.
• Capable of working to tight timescales.
• Strong commercial awareness and IT literacy.

Responsibilities

• Maintain strong client relationships with high satisfaction.
• Deliver and maintain quality service.
• Recruit, manage and coach local service teams.
• Carry out projects, reports and audits to support the Operations Manager.
• Ensure health & safety procedures and legislation are followed.
• Identify opportunities for continuous improvement, cost savings and account growth.

Skills

Cleaning contracts management

People management

Leadership

Health & safety knowledge

Time management

Commercial awareness

Financial literacy

IT literacy

Job description

Up to £35,000 per annum (DOE) + company car

We are looking for an experienced Account Manager to join our growing Central division overseeing a multisite portfolio for an education based client.

You’ll be managing a team of cleaning operatives, ensuring their sites are thoroughly supervised and that the specified standards are met and maintained to a high level. No two days will be the same. When you’re dealing with people there’s never a dull moment, and you’ll use your strong interpersonal skills to support and develop your team.

As an Account Manager you’ll be:

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As an Account Manager you’ll have:

• Demonstratable experience managing Cleaning contracts
• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Working knowledge of Health and Safety systems
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Enhanced sick, maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help..

Please note: Security clearance (DBS) is required for this role.