Account Manager

Construction; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Travel Allowance

25 days annual leave

Flexible working arrangements

Internal career progression

One paid volunteering day

IT equipment provided

Job summary

Construction in London is recruiting an Account Manager to oversee a portfolio of sites across London, delivering cleaning and soft FM services and leading site-based teams. You will work with the Regional Manager to ensure performance and client satisfaction.

This is a multi-site role requiring regular client reviews, driving improvements, ensuring Health & Safety compliance and identifying opportunities for growth across a busy London portfolio.

Qualifications

• Experience in an Account Manager, Contracts Manager or Area Manager role within FM.
• Proven ability to manage multi-site operations and teams.

Responsibilities

• Manage delivery of cleaning and soft FM across multiple London sites.
• Lead and develop site-based cleaning teams.
• Maintain strong client relationships and conduct regular review meetings.
• Monitor contract performance and service levels.
• Carry out site audits and drive improvement actions.
• Manage performance across operational teams.
• Collaborate with supply chain partners.
• Ensure Health & Safety and compliance across sites.
• Identify training needs and support team development.
• Drive continuous improvement and service innovation.
• Support account growth and development of existing client relationships.

Skills

Account management

Client relationships

Team leadership

Communication

Commercial awareness

Health & safety

Tools

MS Office

Job description

Role: Account Manager

Salary: Competitive plus Travel Allowance

Job Status: Full Time/ Permanent

Location: London

Vacancy Reference: VR/05468

Role Description:

We are recruiting on behalf of an established, independent Facilities Management provider for an experienced Account Manager to oversee a portfolio of sites across London.

This is a multi-site operational role with responsibility for the delivery of cleaning and soft FM services, managing site-based teams and maintaining strong day-to-day relationships with clients. Working closely with the Regional Manager, you will take ownership of operational performance across your portfolio, ensuring services are delivered to the required standards while identifying opportunities for continuous improvement.

The Role:

Key responsibilities will include:

• Managing the operational delivery of cleaning and soft FM services across multiple London sites
• Leading, supporting and developing site-based cleaning teams
• Maintaining strong relationships with clients and conducting regular review meetings
• Monitoring contract performance and ensuring agreed service levels are achieved
• Carrying out regular site audits and following through on improvement actions
• Managing performance across operational teams
• Working effectively with supply chain partners
• Ensuring high standards of Health & Safety and compliance across all sites
• Identifying training needs and supporting team development
• Driving continuous improvement and practical service innovation
• Supporting the development of existing client relationships and identifying opportunities for account growth

About You:

Our client is looking for someone with previous experience in an Account Manager, Contracts Manager, Area Manager or similar multi-site role within Facilities Management.

You will ideally have:

• Strong experience within cleaning and soft services
• Experience managing multiple sites and operational teams
• Good knowledge of FM service delivery and the challenges of managing busy client environments
• Strong client relationship and communication skills
• The ability to lead, motivate and manage performance
• Good commercial and financial awareness
• Good IT skills
• Experience managing change and implementing service improvements
• The ability to prioritise a varied workload and meet deadlines
• A proactive, flexible, and solutions-focused approach

Package & Benefits:

• Travel Allowance
• 25 days' annual leave plus 8 public holidays
• Flexible working arrangements
• Opportunities for internal career progression
• One paid volunteering day each year
• IT equipment provided

This opportunity would suit an experienced FM professional who enjoys being close to the operation, managing teams and clients, and taking ownership of service delivery across a varied London portfolio.