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Rullion; Barnsley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Rullion is seeking an Administrator to join its busy operations team in Barnsley. The role supports the Highways Lighting and New Business teams, ensuring smooth day-to-day administration, documentation, and customer service.

You will schedule and coordinate activities, maintain records, raise purchase orders, and assist in resolving customer queries in a fast-paced environment.

Qualifications

• Experience in administration or customer service is essential.
• Ability to prioritise a busy workload and stay organised.
• Excellent attention to detail in documentation and data.
• Strong communication and interpersonal skills.
• Comfort with new systems and IT tools.

Responsibilities

• Provide day-to-day administrative support to the operational team.
• Schedule, coordinate and track work using internal systems.
• Prepare and maintain documentation and accurate records.
• Raise purchase orders and process invoices.
• Keep systems and data accurate and up to date.
• Handle customer queries and support issue resolution.
• Communicate with colleagues, customers and external stakeholders.
• Monitor workloads and deadlines to meet customer requirements.
• Support coordination of works, engineers, field teams or appointments.
• Gather information and follow issues through to resolution.
• Support continuous improvements to processes and ways of working.

Skills

Organisational skills

Communication

Customer service

Attention to detail

Problem solving

Prioritisation

Microsoft Office

IT literacy

Education

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Scheduling systems

Asset management systems

Job description

We are currently recruiting for an Administrator to join our client's busy operational team based in Barnsley.

This is a varied role supporting the day-to-day running of a Highways Lighting and New Business team. You'll play an important part in keeping work organised and on track, from scheduling and coordinating activities through to maintaining documentation, updating systems and supporting customers.

We're looking for someone who is organised, proactive and confident working in a fast-paced environment. Previous experience within utilities, highways, street lighting, engineering or construction would be advantageous, although strong administration or customer service experience is the main requirement.

What you'll be doing

• Providing day-to-day administrative support to the operational team.
• Scheduling, coordinating and tracking work using internal systems.
• Preparing and maintaining documentation and accurate records.
• Raising purchase orders and processing invoices.
• Keeping systems and data accurate and up to date.
• Handling customer queries and supporting the resolution of issues and complaints.
• Communicating with colleagues, customers and external stakeholders.
• Monitoring workloads and deadlines to ensure customer requirements are met.
• Supporting the coordination of works, engineers, field teams or appointments.
• Gathering information and following issues through to resolution.
• Supporting continuous improvements to processes and ways of working.

What we're looking for

• Previous experience within administration and/or customer service.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good Microsoft Office and general IT skills.
• Confidence learning and using new systems.
• Excellent attention to detail when working with documentation, records and data.
• Strong communication and interpersonal skills.
• A professional and customer-focused approach.
• Good problem-solving skills with the ability to take ownership of issues.
• The ability to work under pressure and meet deadlines.
• Good numerical skills and confidence working with information and data.
• A positive, proactive and enthusiastic approach.

It would be particularly beneficial if you have:

• Experience within utilities, highways, street lighting, energy, engineering, construction or a similar operational environment.
• Experience raising purchase orders and processing invoices.
• Experience using asset management, works management or scheduling systems.
• Experience coordinating works, engineers, field teams or appointments.
• Knowledge of Street Works or permitting processes.
• An NVQ Level 2 in Business Administration, Customer Service or a similar qualification.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.