Legal Claims Advisor

Pertemps Leeds; Huddersfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Travel loans

Pension contributions

Perkbox discounts

25 days leave

Birthday leave

Referral bonus

Training and development

Job summary

Pertemps Leeds in Huddersfield is seeking a Claims Advisor to join its growing legal services team. The role is full-time and permanent with a starting salary of £25,000 and excellent benefits.

You will be the first point of contact for personal injury claims, handling calls, gathering information, and guiding customers through the initial claims journey. This fast-paced, telephone-based position requires empathy, clarity and strong customer service skills.

Qualifications

• Minimum of 5 GCSEs, including Maths and English.
• Previous experience handling customer calls is essential.
• Experience within a fast-paced customer service environment is advantageous.
• Excellent communication and listening skills.
• Strong attention to detail and organisational abilities.
• Ability to build rapport and demonstrate empathy with customers.
• Positive attitude with a willingness to learn and develop.

Responsibilities

• Handling inbound and outbound customer calls.
• Taking detailed information regarding potential claims.
• Assessing claim viability against established criteria.
• Accurately updating case management systems.
• Supporting customers throughout the initial claims process.
• Liaising with internal teams to ensure smooth claim progression.
• Providing a professional, empathetic and customer-focused service at all times.
• Supporting legal teams with administrative tasks where required.

Skills

Telephone-based customer service

Excellent communication

Empathy

Attention to detail

Education

GCSEs including Maths and English

Job description

Claims Advisor

Huddersfield | £25,000 + Excellent Benefits | Full-Time, Permanent

Are you a confident communicator who enjoys helping people and delivering outstanding customer service?

We're recruiting for an award winning, growing and well-established legal services organisation seeking a Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.

What's in it for you?

You'll be joining an employer that genuinely invests in its people, offering:

• Starting salary of £25,000
• Private healthcare support covering a range of wellbeing expenses
• Interest-free travel loans
• Enhanced company pension contributions
• Perkbox discounts and rewards platform
• 25 days annual leave plus bank holidays
• Additional loyalty leave for long service (up to 28 days)
• Buy and sell holiday scheme
• Paid birthday leave every year
• Staff social events and social club
• Employee referral bonus scheme
• Ongoing training, coaching and career development opportunities

Clear progression pathways within a growing organisationThe Opportunity

As a Claims Assistant, you'll be the first point of contact for individuals looking to begin a personal injury claim. You'll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey.

This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

Key Responsibilities

• Handling inbound and outbound customer calls
• Taking detailed information regarding potential claims
• Assessing claim viability against established criteria
• Accurately updating case management systems
• Supporting customers throughout the initial claims process
• Liaising with internal teams to ensure smooth claim progression
• Providing a professional, empathetic and customer-focused service at all times
• Supporting legal teams with administrative tasks where required

What We're Looking For

• Minimum of 5 GCSEs, including Maths and English
• Previous experience handling customer calls is essential
• Experience within a fast-paced customer service environment is advantageous
• Excellent communication and listening skills
• Strong attention to detail and organisational abilities
• Ability to build rapport and demonstrate empathy with customers
• Positive attitude with a willingness to learn and develop

About You

You'll thrive in this role if you:

• Experience in a customer service role
• Take pride in delivering high-quality work
• Are proactive and dependable
• Treat colleagues and customers with respect
• Act with honesty and integrity
• Put customer experience at the heart of everything you do
• Enjoy working collaboratively as part of a team