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Serco Limited; Aylesbury; On-site; GBP 14,000 - 17,000; Part time

Job summary

Leisure Solutions Community Trust is recruiting a Bookings & Events Administrator at Stoke Mandeville Stadium. You’ll manage bookings for sports facilities, courts, studios, meeting rooms, and event spaces, and respond to enquiries with excellent customer service.

This permanent, part-time role is 20 hours per week with flexible hours across Monday to Friday between 9am and 5pm. You’ll coordinate events, liaise with organisers, process contracts and payments, and help ensure health and safety

Qualifications

• Experience in administration, bookings, event coordination, or similar customer-focused role.
• Highly organised with ability to manage multiple priorities and meet deadlines.
• Excellent communication and customer service skills.
• Confidence using booking systems and Microsoft Office.
• Professional, friendly, proactive approach with attention to detail.

Responsibilities

• Manage bookings for sports facilities, courts, studios, meeting rooms, and event spaces.
• Respond to enquiries by phone, email, and in person, converting enquiries into confirmed bookings.
• Plan, organise, and coordinate events, including tournaments, classes, community activities, private hire functions, and corporate events.
• Act as a key point of contact for event organisers and customers, working with colleagues to ensure events run successfully.
• Process payments, maintain booking and event documentation, prepare contracts of hire, and support reporting activities.
• Support health and safety, safeguarding, and operational procedures to help ensure facilities and events are managed safely and effectively.

Skills

Administration

Bookings

Event coordination

Customer service

Time management

Teamwork

Tools

Booking systems

Microsoft Office

Job description

Bookings & Events Administrator

Location: Stoke Mandeville Stadium, HP21 9PP

Hourly Rate: £10.85 to £12.71 plus excellent benefits

Schedule: Permanent, Part-time, 20 hours per week, flexible hours across Monday to Friday between 9am and 5pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT)

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Bookings & Events Administrator to join their team and help make a positive difference every day.

What you’ll do as a Bookings & Events Administrator

• Manage bookings for sports facilities, courts, studios, meeting rooms, and event spaces, ensuring records remain accurate and up to date.
• Respond to enquiries by phone, email, and in person, converting enquiries into confirmed bookings and providing excellent customer service throughout.
• Plan, organise, and coordinate a variety of events, including tournaments, classes, community activities, private hire functions, and corporate events.
• Act as a key point of contact for event organisers and customers, working with colleagues to ensure events run successfully.
• Process payments, maintain booking and event documentation, prepare contracts of hire, and support reporting activities.
• Support health and safety, safeguarding, and operational procedures to help ensure facilities and events are managed safely and effectively.

Does this sound like you?

• You have experience in administration, bookings, event coordination, or a similar customer-focused role.
• You're highly organised, can manage multiple priorities, and consistently meet deadlines.
• You have excellent communication and customer service skills and enjoy building positive relationships with a wide range of people.
• You're confident using booking systems and Microsoft Office applications.
• You bring a professional, friendly, and proactive approach, with strong attention to detail and the ability to work independently and as part of a team.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Proud member of the Disability Confident employer scheme