Receptionist

Serco; Royal Tunbridge Wells; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free gym membership for you and yourim

Free safeguarding training and DBS

Free swimming lessons and holiday club

21 days’ holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Wisdom wellbeing app

Personal Trainer discounts

Retail discounts

Job summary

Leisure Solutions Community Trust is seeking a Receptionist to join their team at the Tunbridge Wells venue. You will be the first point of contact for visitors, assist with inquiries, manage reception duties, and handle cash transactions following standard procedures.

The role is permanent, full-time (40 hours per week) with weekday shifts. Benefits include free gym access for you and one family member, DBS checks, holiday entitlement, pension contributions, and development opportunities.

Qualifications

• Experience delivering strong customer service in a customer-facing environment
• Confidence handling cash and maintaining accurate records
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

Responsibilities

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Job description

Location: Tunbridge Wells Sports Centre, TN4 9TX

Hourly Rate: £10.85 to £12.71 per hour plus excellent benefits

Schedule: Permanent, Full-time, 40 hours per week, Weekdays: 6.15am to 2.45pm or 2pm to 10.30pm, Weekends: 7.45am to 4.15pm

Make a positive difference every day

At Serco, we’re pleased to be recruiting on behalf of Leisure Solutions Community Trust.

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they’re now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you’ll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you’ll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.

What You’ll Do As a Receptionist

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Does this sound like you?

• Experience delivering strong customer service in a customer-facing environment
• Confidence handling cash and maintaining accurate records
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.