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The Hospice of St Francis; Amersham; On-site; GBP 16,000 - 20,000; Full time

Job summary

The Hospice of St Francis in Amersham is seeking a Shop Assistant to support the Shop Manager and Retail Store Manager in delivering excellent customer service, engaging with volunteers and customers, and maximising shop profitability.

You will help with stock presentation, events and promotions, sustainability initiatives, social media outreach, till procedures and banking, and you will represent the hospice as an active community ambassador.

Responsibilities

• Support the Shop Manager to actively drive sales and maximise shop profitability
• Deliver and maintain a high standard of presentation of merchandise
• Proactively enhance customer experience through events and promotions
• Promote key events and the organisation to the local community
• Follow till, cashing up and banking procedures
• Provide emergency cover for the shop as required
• Act as an ambassador for The Hospice and build links within the local community

Job description

• - Support the Shop Manager to actively drive sales to maximise shop profitability and achieve annual budget
• - Support the Retail Store Manager to deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
• - Champion sustainability wherever possible across the shop operation
• - Deliver and maintain a high standard of presentation of merchandise
• - Maintain the integrity of the Amersham Owned brand
• - Support the Retail Store Manager to proactively enhance customer experience through the implementation of regular shop events and promotions at key trading periods
• - Proactive use of social media to promote the shop and engage with the local community
• - Support the Retail Store Manager to operate agreed stock rotation system
• - Follow agreed till, cashing up and banking procedures
• - Provide support to plan and implement annual stock take
• - Provide emergency cover for the shop as required
• - Support the Retail Store Manager and Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole
• - Act as an ambassador for The Hospice and proactively build links within the local community.