Havens Hospices

Canvey Island

On-site

GBP 21,000 - 32,000

Full time

4 days ago

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Job summary

Havens Hospices on Canvey Island is seeking a dynamic Shop Manager to lead our team and help us become the South East’s premier destination for treasures and eco-conscious retail.

You’ll drive sales, manage volunteers, curate stock, and champion sustainable fashion while delivering compassionate service and community impact. Join a values‑driven charity that supports hospice care and offers training and progression.

Qualifications

Retail management experience is desirable, especially in charity settings.
Strong communication and leadership abilities are essential.
Passion for sustainability, fashion and giving back to the community.

Responsibilities

Lead by example to create an inspiring, welcoming shopping experience.
Motivate and manage staff and volunteers to hit targets.
Drive sales, donations and community engagement.
Champion visual merchandising and sustainable fashion trends.
Oversee stock, budgets and day‑to‑day operations with energy and efficiency.

Skills

Retail management

Communication skills

Leadership

Sustainability passion

Proactive approach

Flexible

Job description

Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We're looking for a dynamic Shop Manager to lead our Canvey team and help us become the South East’s premier destination for treasures and eco-conscious retail.

At the heart of our mission is something much bigger than just great clothes and bargains — we’re here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.

What We’re Looking For:

Retail management experience (charity sector a plus, but not essential)
A people-person with excellent communication and leadership skills
Passion for sustainability, fashion, and giving back to the community
A proactive, hands-on approach to hitting targets and solving problems
Flexibility and a great sense of humour!

Why Join Us?

Be part of a growing movement in ethical, sustainable retail
Make a genuine difference to people’s lives through hospice care funding
Work in a positive, values-driven environment
Ongoing training, support, and opportunities for progression
Ready to lead change on the high street and support life-changing care?

We’d love to hear from you!

What You’ll Be Doing:

Leading by example to create an inspiring and welcoming shopping experience
Motivating and managing a fantastic team of staff and volunteers
Driving sales, donations, and community engagement
Championing visual merchandising and sustainable fashion trends
Managing stock, budgets, and day-to-day operations with energy and efficiency

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application.

We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contactAskPeopleHR@havenshospices.org.ukif you require any reasonable adjustments during the process.

To effectively manage the day to day running of the shop staff and volunteers
To manage stock, optimise profit and maximize sales, retaining oversight for all transactions taken.
To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.
To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop. proposing action to the Area Manager for improvements in operations.
To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.
To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
To actively promote Gift Aid, sign up donors and achieve performance targets.
To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.
Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.