Reactive Repairs Planner Grade 6

Connect2Dudley; Dudley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Connect2Dudley is seeking a proactive administrator to support the Housing Maintenance Team in delivering a professional customer focused planning service. You will help programme and deploy a responsive workforce to ensure reactive repairs are scheduled and completed within service standards, with appointments kept and work finished right first time.

You will provide administrative system support to operatives and managers within the Housing Maintenance Team, receiving and processing calls from

Job description

To assist in providing a professional customer focused planning service within the Housing

Maintenance Team. To programme and deploy a responsive workforce to ensure reactive repairs

are scheduled and completed within relevant service standards and appointments are made and

kept and work is completed right first time. To provide administrative system support in a number

of functions to operatives and managers within the Housing Maintenance Team.

Receive and process calls from a range of other departments wishing to report or make

enquiries regarding a wide range of responsive repairs.

To take follow up action in respect of calls received liaising with customers and issuing work

to trade colleagues, contractors and a wide range of council departments.

To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams

operations officers.

Process all reports in an accurate and timely manner.

Act as point of contact for on-site staff/managers and maintain a log of their whereabouts

both for safety, workload management and audit purposes.

Receive repair requests, to diagnose using skills, training and IT systems

Connect2Dudleyis a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.