Reactive Repairs Coordinator: Client Liaison & Scheduler

ARC Group; Greater Lincolnshire; On-site; GBP 30,000 - 35,000; Full time

Job summary

ARC GROUP, Grantham, is seeking a Reactive Repairs Co-ordinator to manage client work orders, schedule engineers, and maintain job information using Impact and standard IT systems.

The role requires strong customer service, organisation, and communication skills, GCSEs including English and Maths, and the ability to work calmly in a fast-paced environment. Office-based, full-time, 8am-5pm, Monday to Friday.

Qualifications

• GCSEs or equivalent, including English and Mathematics.
• Experience dealing with customers face-to-face and over the telephone.
• Experience using standard computer software and carrying out office administration.
• Strong communication and customer service skills.
• Good organisation, accuracy and decision‑making skills.
• Ability to work calmly and efficiently in a fast-paced environment.
• Able to work independently and as part of a team.
• Flexible, adaptable and willing to learn.

Responsibilities

• Receive, assess and process client work orders accurately and efficiently.
• Liaise with clients and residents to clarify repair requirements and arrange appointments.
• Enter and maintain job information using Impact and standard IT systems.
• Schedule and allocate work to engineers and subcontractors.
• Monitor repairs from initial order through to completion and job closure.
• Prioritise workloads to meet deadlines, performance targets and service standards.
• Escalate issues that cannot be resolved within your level of responsibility.
• Work closely with colleagues, contractors and other departments to ensure successful outcomes.
• Provide cover and support for other Repairs Administrators and Customer Response Centre colleagues.
• Handle telephone calls, written correspondence and general administrative duties professionally.
• Participate in the Emergency Out-of-Hours Duty Coordinator rota.
• Undertake other reasonable duties appropriate to the role.

Skills

Customer service

Communication

Organisation

Administrative skills

IT literacy

Teamwork

Calm under pressure

Independent worker

Education

GCSEs (English & Maths)

Tools

Impact

Job description

ARC GROUP, Grantham, is seeking a Reactive Repairs Co-ordinator to manage client work orders, schedule engineers, and maintain job information using Impact and standard IT systems.

The role requires strong customer service, organisation, and communication skills, GCSEs including English and Maths, and the ability to work calmly in a fast-paced environment. Office-based, full-time, 8am-5pm, Monday to Friday.