Reactive Repairs Co-ordinator

ARC Group; Grantham; On-site; GBP 30,000 - 35,000; Full time

Job summary

ARC GROUP is seeking a Reactive Repairs Co-ordinator to join our Grantham team. The role involves handling work orders, coordinating with clients, and scheduling engineers and subcontractors.

You will enter job data, prioritise tasks and ensure timely project closure while maintaining excellent customer service in a busy office setting.

Qualifications

• GCSEs including English and Mathematics.
• Experience dealing with customers face-to-face and over the telephone.
• Experience using standard computer software and carrying out office administration.
• Strong communication and customer service skills.
• Good organisation, accuracy and decision‑making skills.
• Ability to work calmly and efficiently in a fast‑paced environment.
• Able to work independently and as part of a team.
• Flexible, adaptable and willing to learn.

Responsibilities

• Receive, assess and process client work orders accurately and efficiently.
• Liaise with clients and residents to clarify repair requirements and arrange appointments.
• Enter and maintain job information using Impact and standard IT systems.
• Schedule and allocate work to engineers and subcontractors.
• Monitor repairs from initial order through to completion and job closure.
• Prioritise workloads to meet deadlines, performance targets and service standards.
• Escalate issues that cannot be resolved within your level of responsibility.
• Work closely with colleagues, contractors and other departments to ensure successful outcomes.
• Provide cover and support for other Repairs Administrators and Customer Response Centre colleagues.
• Handle telephone calls, written correspondence and general administrative duties professionally.
• Participate in the Emergency Out-of-Hours Duty Coordinator rota.
• Undertake other reasonable duties appropriate to the role.

Skills

Customer service

Communication

Organisational skills

Teamwork

Problem solving

Education

GCSEs including English and Mathematics

Job description

Job Title – Reactive Repairs Co-ordinator

Salary - £29,725 - £35,000 per annum DOE

Hours – Full time 8am-5pm Monday to Friday - Permanent position

Location – Grantham office based

Key Responsibilities

• Receive, assess and process client work orders accurately and efficiently.
• Liaise with clients and residents to clarify repair requirements and arrange appointments.
• Enter and maintain job information using Impact and standard IT systems.
• Schedule and allocate work to engineers and subcontractors.
• Monitor repairs from initial order through to completion and job closure.
• Prioritise workloads to meet deadlines, performance targets and service standards.
• Escalate issues that cannot be resolved within your level of responsibility.
• Work closely with colleagues, contractors and other departments to ensure successful outcomes.
• Provide cover and support for other Repairs Administrators and Customer Response Centre colleagues.
• Handle telephone calls, written correspondence and general administrative duties professionally.
• Participate in the Emergency Out-of-Hours Duty Coordinator rota.
• Undertake other reasonable duties appropriate to the role.

Essential Requirements

• GCSEs or equivalent, including English and Mathematics.
• Experience dealing with customers face-to-face and over the telephone.
• Experience using standard computer software and carrying out office administration.
• Strong communication and customer service skills.
• Good organisation, accuracy and decision‑making skills.
• Ability to work calmly and efficiently in a fast‑paced environment.
• Able to work independently and as part of a team.
• Flexible, adaptable and willing to learn.

Desirable

• Customer service/care qualification or training.
• A-levels or higher qualification.
• Previous experience in a dedicated customer service role.
• Experience or knowledge of property maintenance, repairs or a technical environment.

ARC GROUP

A focus on recruitment, a passion for people