Reactive Repairs Co-ordinator

Confidential; Greater Lincolnshire; On-site; GBP 30,000 - 35,000; Full time

Job summary

Confidential in Grantham is seeking a Reactive Repairs Co-ordinator to manage client work orders from receipt to closure. You will liaise with residents and clients to clarify repair requirements, schedule engineers, and update job information in Impact and IT systems. This role requires calm, accurate administration in a fast-paced environment and team collaboration.

The position is full-time, office-based with standard hours, and offers a salary of £29,725 to £35,000 per year DOE.

Qualifications

• GCSEs or equivalent, including English and Mathematics.
• Experience dealing with customers face-to-face and over the telephone.
• Experience using standard computer software and carrying out office administration.
• Strong communication and customer service skills.
• Good organisation, accuracy and decision-making skills.
• Ability to work calmly and efficiently in a fast-paced environment.
• Able to work independently and as part of a team.
• Flexible, adaptable and willing to learn.

Responsibilities

• Receive, assess and process client work orders accurately and efficiently.
• Liaise with clients and residents to clarify repair requirements and arrange appointments.
• Enter and maintain job information using Impact and standard IT systems.
• Schedule and allocate work to engineers and subcontractors.
• Monitor repairs from initial order through to completion and job closure.
• Prioritise workloads to meet deadlines, performance targets and service standards.
• Escalate issues that cannot be resolved within your level of responsibility.
• Work closely with colleagues, contractors and other departments to ensure successful outcomes.
• Provide cover and support for other Repairs Administrators and Customer Response Centre colleagues.
• Handle telephone calls, written correspondence and general administrative duties professionally.
• Participate in the Emergency Out-of-Hours Duty Coordinator rota.
• Undertake other reasonable duties appropriate to the role.

Skills

Customer service

Communication

Organisation

Office administration

Problem solving

Teamwork

Decision-making

Flexibility

Tools

Impact

Job description

Job Title Reactive Repairs Co-ordinator

Salary - £29,725 - £35,000 per annum DOE

Hours Full time 8am-5pm Monday to Friday - Permanent position

Location Grantham office based

Key Responsibilities

• Receive, assess and process client work orders accurately and efficiently.
• Liaise with clients and residents to clarify repair requirements and arrange appointments.
• Enter and maintain job information using Impact and standard IT systems.
• Schedule and allocate work to engineers and subcontractors.
• Monitor repairs from initial order through to completion and job closure.
• Prioritise workloads to meet deadlines, performance targets and service standards.
• Escalate issues that cannot be resolved within your level of responsibility.
• Work closely with colleagues, contractors and other departments to ensure successful outcomes.
• Provide cover and support for other Repairs Administrators and Customer Response Centre colleagues.
• Handle telephone calls, written correspondence and general administrative duties professionally.
• Participate in the Emergency Out-of-Hours Duty Coordinator rota.
• Undertake other reasonable duties appropriate to the role.

Essential Requirements

• GCSEs or equivalent, including English and Mathematics.
• Experience dealing with customers face-to-face and over the telephone.
• Experience using standard computer software and carrying out office administration.
• Strong communication and customer service skills.
• Good organisation, accuracy and decision-making skills.
• Ability to work calmly and efficiently in a fast-paced environment.
• Able to work independently and as part of a team.
• Flexible, adaptable and willing to learn.

Desirable

• Customer service/care qualification or training.
• A-levels or higher qualification.
• Previous experience in a dedicated customer service role.
• Experience or knowledge of property maintenance, repairs or a technical environment.