Reactive Maintenance Operations Manager | Flexible Hours

Hawk 3 Talent Solutions; Newport; On-site; GBP 45,000 - 55,000; Full time

Job summary

Hawk 3 Talent Solutions seeks an experienced Operations Manager for Reactive Maintenance in Newport to lead teams and oversee reactive maintenance, temporary accommodation and void property works. The role focuses on planning, safe delivery and achieving service standards.

Ideal candidates bring strong knowledge of building maintenance, contractor management and budgetary control, with experience driving improvements and managing multi-disciplinary works.

Qualifications

• Proven experience managing operational teams within a maintenance or property environment.
• Strong technical knowledge of building maintenance and construction practices.
• Experience managing direct labour, contractors and subcontractors.

Responsibilities

• Lead and develop Team Leaders, Works Coordinators and operational teams.
• Oversee planning, prioritisation and allocation of reactive maintenance works.
• Manage emergency, urgent and routine repairs within agreed timescales.
• Oversee temporary accommodation and void property works.
• Manage direct labour operatives, contractors and subcontractors.
• Monitor service performance, KPIs, budgets and contractual requirements.
• Identify and resolve complex operational issues and service failures.
• Prepare quotations, specifications, schedules of work and cost estimates.
• Monitor project costs, variations and profitability.
• Ensure contractors and suppliers deliver safely, on time and to specification.
• Maintain oversight of key property compliance requirements.
• Support effective emergency, out-of-hours and service continuity arrangements.
• Manage customer enquiries, complaints and stakeholder relationships.
• Drive continuous improvement across the service.

Skills

Leadership

Building maintenance

Contractor management

Budgeting

KPIs

Procurement

Health & Safety

Job description

Hawk 3 Talent Solutions seeks an experienced Operations Manager for Reactive Maintenance in Newport to lead teams and oversee reactive maintenance, temporary accommodation and void property works. The role focuses on planning, safe delivery and achieving service standards.

Ideal candidates bring strong knowledge of building maintenance, contractor management and budgetary control, with experience driving improvements and managing multi-disciplinary works.