Operations Manager: Reactive Maintenance & Team Leadership

Axis CLC Group; Greater London; On-site; GBP 33,000 - 55,000; Full time

Benefits offered by this job

Car allowance

Pension

Medical scheme options

Life assurance

25 days' holiday

Perkbox benefits

24/7 GP referral and wellbeing support

Volunteer day

Refer-a-friend bonus

Job summary

Axis CLC Group is seeking an experienced Operations Manager to lead the Excellence Support Team and oversee reactive maintenance across multiple contracts. You will recruit, develop and deploy resources, ensuring repairs meet safety, quality and KPI targets while maintaining strong client and resident relationships.

You will drive performance, manage scheduling and materials, and provide leadership to supervisors, operatives, and subcontractors, with a focus on profitability and continuous

Qualifications

• Proven leadership of multi-contract operations.
• Strong knowledge of NHF SOR codes and pricing models.
• Experience managing budgets, KPIs and profitability.
• Full UK driving licence; DBS checks where applicable.
• Delivery of safe, compliant repairs and responsive maintenance.

Responsibilities

• Lead the deployment and day-to-day management of the Excellence Support Team across multiple contracts, allocating resources in line with operational priorities
• Drive the delivery of reactive maintenance services, ensuring repairs are completed safely, efficiently and in line with contractual KPIs, regulatory standards and resident expectations
• Recruit, develop and retain a high-performing Excellence Support Team, including succession planning and proactive backfilling of vacancies
• Manage labour, scheduling and material resources to meet delivery, commercial and profitability targets across all contracts
• Monitor and uphold quality, safety and environmental standards, ensuring full compliance with Health & Safety legislation, Method Statements and Risk Assessments
• Build strong, collaborative relationships with clients, residents and stakeholders, representing the service professionally at meetings and reviews
• Resolve disrepair and complaint cases effectively, ensuring compliance with legislative requirements and timely resolution
• Provide leadership and direction to supervisors, operatives, administrators and subcontractors, supporting apprentices and a positive team culture
• Report on performance and operational activity, providing regular updates to Divisional Managers and the Operations Director
• Partner with Talent Acquisition and operational management to plan future resourcing and maintain staffing levels across contracts

Skills

Leadership

Stakeholder management

Health & Safety

Recruitment

Resource planning

KPI management

Budgeting

IT literacy

Decision making

Driving licence

Education

Formal property repairs maintenance qualification

Tools

Job management platforms

Microsoft Office

Job description

Axis CLC Group is seeking an experienced Operations Manager to lead the Excellence Support Team and oversee reactive maintenance across multiple contracts. You will recruit, develop and deploy resources, ensuring repairs meet safety, quality and KPI targets while maintaining strong client and resident relationships.

You will drive performance, manage scheduling and materials, and provide leadership to supervisors, operatives, and subcontractors, with a focus on profitability and continuous