Rapid Access Care Coordinator: Patient Focused

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is recruiting for a Band 4 Rapid Access to Social Care (RASC) Care Co-ordinator in Wolverhampton. This full-time, permanent role involves coordinating care, assessing patients and facilitating timely discharge and safe admission avoidance, within a multidisciplinary team.

You will manage referrals, maintain records, identify risks and work to promote independence while ensuring efficient use of health and social care resources.

Qualifications

• Experience of working within a health, social care or community care setting.
• NVQ Level 3 in Health & Social Care or equivalent.
• Ability to coordinate, supervise and provide guidance to support staff/healthcare assistants
• Ability to communicate effectively with patients, carers, relatives and healthcare professionals
• Knowledge of local health and social care services and referral pathways

Responsibilities

• Undertake holistic assessments of patients referred to the Rapid Access to Social Care service, identifying health, social care and environmental needs.
• Coordinate, arrange and monitor packages of care and support services to enable patients to remain safely at home or return home following hospital admission.
• Act as a key point of contact for patients, carers, families and partner agencies, ensuring effective communication and coordination of care.
• Work collaboratively with multidisciplinary teams including nursing staff, therapists, social care professionals, primary care and voluntary sector organisations.
• Manage and prioritise referrals, ensuring assessments and interventions are completed within agreed timescales.
• Support discharge planning and admission avoidance pathways, contributing to improved patient flow and reduced delays in care.
• Identify, assess and elevate risks, safeguarding concerns or changes in patient condition in accordance with Trust policies and procedures.
• Maintain accurate, timely and confidential patient records using electronic systems and databases.
• Participate in multidisciplinary team meetings, case discussions and service development initiatives.
• Provide advice and information to patients and carers regarding available services, support options and community resources.
• Monitor patient progress and review care arrangements to ensure services continue to meet individual needs.
• Support the smooth day-to-day operational running of the service, including data collection, reporting and administrative activities as required.
• Ensure all activities are undertaken in line with Trust policies, professional standards, information governance requirements and relevant legislation.
• Contribute to quality improvement, audit and performance monitoring activities to support the ongoing development of the service.
• Maintain own professional development and participate in mandatory training, supervision, appraisal and competency assessments.

Skills

Communication skills

Organisational skills

IT skills

Education

NVQ Level 3 in Health & Social Care or equivalent experience

Job description

The Royal Wolverhampton NHS Trust is recruiting for a Band 4 Rapid Access to Social Care (RASC) Care Co-ordinator in Wolverhampton. This full-time, permanent role involves coordinating care, assessing patients and facilitating timely discharge and safe admission avoidance, within a multidisciplinary team.

You will manage referrals, maintain records, identify risks and work to promote independence while ensuring efficient use of health and social care resources.