Railway Ticket Office Specialist

Govia Thameslink Railway Ltd.; King's Lynn; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free travel on our network

Privilege rate Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway Ltd. is seeking a dedicated Sales Assistant to deliver outstanding customer service at our stations.

You’ll be the first point of contact for customers, helping them choose the right tickets and guiding them through our ticketing system. The role involves shifts including weekends with early starts, standing for long periods, and requiring local residence with independent transport.

Qualifications

• Exceptional levels of customer service and a proactive attitude.
• Ability to use a computer-based ticketing system to assist customers.
• Excellent communication skills with customers and colleagues.
• Must be local to the area with independent transport for early shifts.

Responsibilities

• Assist customers in choosing the right tickets and provide information.
• Operate the ticket office with a customer-first approach.
• Deliver outstanding customer service on shifts, including weekends.
• Support customers and use the ticketing system to access information.

Skills

Customer service

Ticketing systems

Cash handling

Communication

Job description

Govia Thameslink Railway Ltd. is seeking a dedicated Sales Assistant to deliver outstanding customer service at our stations.

You’ll be the first point of contact for customers, helping them choose the right tickets and guiding them through our ticketing system. The role involves shifts including weekends with early starts, standing for long periods, and requiring local residence with independent transport.