Station Customer Care Specialist

Network Rail; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave + statutory days

Defined benefit pension scheme

Rail travel discounts

Healthcare benefits

Volunteering leave

Cycle to Work

Career progression

Family/maternity/paternity leave

Job summary

Network Rail is hiring a Customer Service Assistant at London Bridge Managed Station. The role focuses on delivering visible customer service, guiding passengers, and supporting safety and smooth station operations across shifts (days, nights, late shifts, weekends).

You will be the friendly face, assist passengers and contractors, maintain safety standards, and provide accurate travel information to keep journeys on track and customers well-informed.

Qualifications

• Strong command of the English language (written and spoken).
• Experience in a customer-facing role.
• Confidence to handle a wide range of situations calmly and assertively.

Responsibilities

• Provide a highly visible, approachable presence throughout the station.
• Be there for customers, contractors, retailers and visitors—offering help and reassurance.
• Complete regular checks on safety, security, contractors and equipment; ensure records are in order for audit.

Skills

English command

Customer-facing experience

Calm and assertive

Education

GCSE English & Maths (desired)

Job description

Network Rail is hiring a Customer Service Assistant at London Bridge Managed Station. The role focuses on delivering visible customer service, guiding passengers, and supporting safety and smooth station operations across shifts (days, nights, late shifts, weekends).

You will be the friendly face, assist passengers and contractors, maintain safety standards, and provide accurate travel information to keep journeys on track and customers well-informed.