Railway Passenger Care & Accessibility Specialist

FirstGroup; West of England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Health Cash Plan

Health screenings

Employee Assistance Program

Gym discounts

Bike scheme

Retail discounts

Costco membership

Pension

Share saving schemes

Payroll giving

Free travel pass

Discounted tickets for friends and 가족

Discounts on Eurostar

Job summary

GWR is seeking passionate, customer‑facing staff to join our station team. You’ll help passengers with luggage, deploy ramps for accessibility, and provide travel information to ensure smooth journeys.

Based at UK stations, you’ll deliver outstanding service, stay visible for safety, and support colleagues across a rotating shift pattern including weekends. You’ll undergo a three‑week training programme in Swindon and complete a medical and DBS check.

Qualifications

• Experience in a customer-facing role
• Strong communication and teamwork skills
• Confidence in handling various situations
• Ability to use smartphone technology
• Able to carry out the physical aspects of the role

Responsibilities

• Deliver outstanding customer service
• Assist passengers, especially those with additional needs
• Handle luggage and deploy ramps for accessibility
• Maintain a visible presence and ensure a safe environment

Skills

Customer-facing

Communication

Teamwork

Smartphone use

Physical fitness

Job description

GWR is seeking passionate, customer‑facing staff to join our station team. You’ll help passengers with luggage, deploy ramps for accessibility, and provide travel information to ensure smooth journeys.

Based at UK stations, you’ll deliver outstanding service, stay visible for safety, and support colleagues across a rotating shift pattern including weekends. You’ll undergo a three‑week training programme in Swindon and complete a medical and DBS check.