Railway Sales Assistant — Customer Service & Ticketing

Govia Thameslink Railway Ltd.; King's Lynn and West Norfolk; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Free travel on network

Privilege Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Zusammenfassung

Govia Thameslink Railway Ltd. is seeking a Sales Assistant who will be the first point of contact for customers at the station, guiding them to the right tickets and delivering outstanding service. You will work on shifts, including weekends, using our ticketing system to help customers efficiently.

You must live in the local area with independent transport to attend early shifts, and be ready to support customers with a friendly, knowledgeable approach in a busy environment.

Qualifikationen

• Must demonstrate proactive approach to support and develop the team.
• Deliver exceptional customer service every time and be a role model for others.
• Show experience in handling customers effectively in challenging environments.
• Demonstrate a high level of numerical ability.
• Live in the local area and have independent transport for early shifts.
• Communicate effectively in applications and assessments.
• Be confident making customer-focused decisions and carrying out instructions.

Aufgaben

• Proactively assist customers and find the right ticket for them.
• Operate in the Ticket Office and use the ticketing system to provide information.
• Deliver outstanding customer service to new and regular customers.
• Support customers with appropriate recommendations and services.

Kenntnisse

Proactive attitude

Customer service excellence

Managing customers in tough situations

Numerical ability

Local area resident with transport

Effective communicator

Decisive in customer-focused scenarios

Jobbeschreibung

Govia Thameslink Railway Ltd. is seeking a Sales Assistant who will be the first point of contact for customers at the station, guiding them to the right tickets and delivering outstanding service. You will work on shifts, including weekends, using our ticketing system to help customers efficiently.

You must live in the local area with independent transport to attend early shifts, and be ready to support customers with a friendly, knowledgeable approach in a busy environment.