Railway Ticket Agent & Customer Champion

Govia Thameslink Railway Ltd.; City Of London; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Free travel on our network

Privilege Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway Ltd. is seeking a Sales Assistant to deliver outstanding customer service at our stations. You will be the first point of contact for customers and handle ticketing duties with a modern system, while supporting colleagues and ensuring a friendly, helpful experience for all travelers.

Shifts include weekends and holidays. You will need to live locally with transport for early starts and be ready to work in a fast-paced setting with a customer-first attitude.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Strong communication skills with customers and colleagues.
• Experience handling customers effectively in challenging situations.
• Good numerical ability for everyday ticketing and transactions.
• Must live locally and have independent transport for early shifts.
• Able to make decisions and follow instructions clearly.

Responsibilities

• Proactively assist customers at the ticket office and on journeys.
• Proactively finding the right ticket for customers while delivering excellent service.
• Use the latest ticketing system to provide information and access intranet resources.
• Support colleagues and contribute to a positive team environment.

Skills

Customer service

Communication

Customer management

Numerical ability

Decision making

Team support

Transport accessibility

Job description

Govia Thameslink Railway Ltd. is seeking a Sales Assistant to deliver outstanding customer service at our stations. You will be the first point of contact for customers and handle ticketing duties with a modern system, while supporting colleagues and ensuring a friendly, helpful experience for all travelers.

Shifts include weekends and holidays. You will need to live locally with transport for early starts and be ready to work in a fast-paced setting with a customer-first attitude.