Passenger Experience & Ticketing Assistant

Uber Boats by Thames Clippers; Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

Uber Boat by Thames Clippers is seeking a Customer Services Assistant on a zero-hour basis to help ensure passengers have the right tickets and to deliver excellent service at London piers. The role focuses on front-line hospitality, passenger relations and reliable queuing operations across our routes.

You will engage with the public, build rapport, and adapt to a fast-paced environment while maintaining service quality and punctuality.

Qualifications

• Previous experience in customer facing role ideally from hospitality, retail or tourism background.
• Genuine desire and ability to work with the public in a front line, customer facing role.
• Ability to build rapport with customers and be approachable, knowledgeable and helpful.

Responsibilities

• To ensure all passengers have purchased the correct tickettype for their journey
• To maintain a high standard of customer experience at all times
• To organise and manage the customer queuing system at the required piers
• To support and protect the revenue protection on the required piers
• To ensure clear communication is delivered to all customers and colleagues
• Be committed and flexible in your approach to work
• Ensuring we are committed to providing a punctual and reliable service to our customers

Skills

Customer service

Public interaction

Communication skills

Retail experience

Rapport building

Hospitality exp

Job description

Uber Boat by Thames Clippers is seeking a Customer Services Assistant on a zero-hour basis to help ensure passengers have the right tickets and to deliver excellent service at London piers. The role focuses on front-line hospitality, passenger relations and reliable queuing operations across our routes.

You will engage with the public, build rapport, and adapt to a fast-paced environment while maintaining service quality and punctuality.