Victoria Coach Station Agent: Customer Experience & Tickets

Resume Skip; Greater London; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel vouchers

Discount vouchers for friends & family

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Descripción de la vacante

FlixBus UK is seeking motivated agents to work on-site at Victoria Coach Station. You will greet customers, assist with ticketing queries, provide journey information, and support smooth boarding and station operations.

As the face of FlixBus UK, you will drive customer satisfaction, promote add-ons, and coordinate with TfL staff to ensure timely departures. A flexible rota is required, including weekends. Exciting benefits accompany the role.

Formación

• Experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work a flexible rota including weekends and varied shifts.

Responsabilidades

• Represent FlixBus UK at Victoria Coach Station, delivering a welcoming customer experience.
• Handle ticketing queries and provide journey information, updates, cancellations, and delays.
• Sell tickets and promote FlixBus add-ons to passengers.
• Support drivers and customers with ticket checks and boarding processes.
• Carry out vehicle checks and ensure service standards are met.
• Coordinate with station partners and TfL staff to manage live departures.
• Respond to incidents and disruptions to minimise network impact.

Conocimientos

Customer service

Communication

Flexible rota

Descripción del empleo

FlixBus UK is seeking motivated agents to work on-site at Victoria Coach Station. You will greet customers, assist with ticketing queries, provide journey information, and support smooth boarding and station operations.

As the face of FlixBus UK, you will drive customer satisfaction, promote add-ons, and coordinate with TfL staff to ensure timely departures. A flexible rota is required, including weekends. Exciting benefits accompany the role.