Future Roles: Ticket Office Clerk - 3023

Greater Anglia Recruitment; Chelmsford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Travel Discounts

International Travel Discounts

GA Hapi App discounts

Annual discount vouchers

Wellbeing support

Pension scheme

Family-friendly leave

Cycle to work

EV salary sacrifice

Job summary

Greater Anglia is planning for future Ticket Office Clerk roles across stations from Ingatestone to Marks Tey. Successful applicants may be placed in our Talent Bank for up to six months with a possibility of a role arising during that time.

Roles may be Static or Relief, full-time or part-time, with shift patterns set in advance or rostered weekly. Training and uniform are provided; salary ranges £27,794–£32,055 per year and early starts are common.

Qualifications

• You will be working an average of 35 hours per week with shift-based hours including early starts and late finishes.
• Must be able to arrange your own transport for timely arrival to early/late shifts.
• Applicants must be over 18 years of age.
• Employment is subject to Right to Work and DBS checks, and any medical assessment as applicable.
• Salary is dependant on location (£27,794 - £32,055 per annum).

Responsibilities

• Greeting customers, selling tickets, and addressing inquiries with a friendly demeanour.
• Assist customers with ticket machines and guide on new ticketing technologies (smart cards, mobile apps).
• Ensure compliance with safety, security and cash regulations at machines.
• Operate systems such as Fujitsu Star and TVMs for ticket sales.
• Carry out station security checks as part of SSP, monitor left items and secure doors.

Skills

Friendly demeanor

Effective communication

Calm under pressure

Team player

Customer service oriented

Tech-savvy

Ticket types knowledge

Tools

Fujitsu Star

TVMs

Job description

Future Roles: Ticket Office Clerk - 3023

Application Deadline: 13 November 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Chelmsford Station

Reporting To: Matt Gormer

Compensation: £27,794 - £32,055 / year

Description

We are currently forward planning for future roles that may become available as a Ticket Office Clerk. You could be located at any station between Ingatestone and Marks Tey, including Braintree. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.

Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.

Please note that we are unable to accept your application if you do not meet the following criteria:

• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0520 and latest finish 2300.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
• Salary Dependant on Location £27,794 - £32,055 per annum.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app. Full training and uniform are provided upon joining.

Key Responsibilities

• Greeting customers, selling tickets, and addressing customer inquiries, emphasising a customer service-oriented approach with a friendly demeanor.
• Support customers using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps.
• Ensure adherence to safety, security, and cash regulations while maintaining ticket machines.
• Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs).
• Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.
• Knowledge of ticket types would be beneficial

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
• Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre-loved electric vehicle.

The closing date for all completed applications is on Friday 13th November 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?