Rail Travel Safety & Customer Service Host

Amulet; Crewe; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

NEST pension scheme

Training and development opportunities

Wagestream access

On-the-Spot Award scheme

Uniform provided

Job summary

Amulet is seeking a security officer to proactively patrol client infrastructure and deliver top-tier customer service in a busy rail environment in Crewe. You will be a visible safety presence for passengers on trains and at stations, handling logs, reports, and safeguarding tasks with the Railway By-laws in mind.

Requirements include a valid SIA Door Supervisor License, excellent English communication, and the ability to work independently or in a team.

Qualifications

• Must hold a valid SIA Door Supervisor License.
• Excellent customer service and communication in English.
• Ability to work in a busy public environment.
• Proactive, compliant with health & safety regulations.
• Able to work as part of a team and independently.

Responsibilities

• Provide a high-profile level of reassurance and assistance to customers.
• Maintain a visible safety presence for passengers on trains and at stations.
• Update electronic daily logs and activity sheets.
• Assist staff during disruption and ensure customer needs are met.
• Carry out reactive security checks following protocols.
• Deliver crime prevention measures in collaboration with police.
• Intervene to prevent anti-social behaviour and report appropriately.
• Document actions and outcomes in written reports as required.
• Support safeguarding on stations and onboard trains.
• Engage with customers and staff, delivering exceptional service.

Skills

Customer service

Safety presence

Conflict management

English proficiency

Written English

Team player

Job description

Amulet is seeking a security officer to proactively patrol client infrastructure and deliver top-tier customer service in a busy rail environment in Crewe. You will be a visible safety presence for passengers on trains and at stations, handling logs, reports, and safeguarding tasks with the Railway By-laws in mind.

Requirements include a valid SIA Door Supervisor License, excellent English communication, and the ability to work independently or in a team.