Relief Security Officer

Carlisle Support Services; Tees Valley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

SIA refresher courses

Pension

28 days holiday (pro rata)

Wagestream salary advance

Uniform and PPE provided

Cycle to work

Refer-a-friend bonus £100

Training portal access

Job summary

Carlisle Support Services is seeking a Security Officer to join a dedicated team at Middlesbrough and sites across the Transport for Transpennine Express contract. You’ll patrol stations, supporting safety for staff and customers while delivering excellent service.

The role requires a valid SIA license, right to work, and reliable English communication. Join a company that values staff welfare and offers training, progression, and a generous benefits package.

Qualifications

• Right to work documentation is required.
• Security guard or higher SIA license.
• Able to provide 5-year checkable history for vetting purposes.
• Excellent spoken and written English.
• Willingness to work the advertised shifts.

Responsibilities

• Conduct effective and highly visible patrols at your area of operation to deter potential threats.
• Effectively use customer service as a deterrence to potential threats.
• Utilisation of HOT and WHAT protocols to identify and eliminate security threats.
• Reporting of suspicious behaviour or objects through laid down procedure.
• Conducting regular, recorded patrols and reporting observations on Work-IT boards.
• Accurate logging of relevant site activities in the DOB.
• Understand the station security plan and your responsibilities under the plan.
• Identify and report faults as well as damages through effective patrol and monitoring.
• Deal with each security incident and ad hoc service requests in accordance with the procedures agreed with TPE.
• Respond to emergency alarms including fire, intruder etc
• Enforce no smoking policy on site.
• Guide Police and Fire Crews to the scene of any incidents.
• Ensure proper handover takes place at shift changes.

Skills

Customer service

Right to work

SIA license

Vetting history

English proficiency

Shift adaptability

Job description

Carlisle Support Services are seeking a Security Officer to join a fantastic team in Middlesbrough

We are currently looking for professional, energetic, and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate employment for Security Officers who can work across various train station on our Transpennine Express contract.

The successful candidates will be working in an important security role, patrolling the stations tosupport the safety and security of staff and customers. This is a rewarding role which requires vigilance and great customer service.

Who are we looking for? Someone with the following:

• Excellent customer service, honest, passionate, and hard working
• Right to work documentation
• Security guard or higher SIA license
• Ability to provide 5-year checkable history for vetting purposes
• Excellent spoken and written English
• Ability to do the advertised shifts

What will we give you?

• Approachable management team with genuine interest in staff welfare
• Free SIA refresher courses and provision of financial support to renew SIA licenses.
• Generous pension
• 28 days holiday including bank holiday (pro rata)
• Wagestream salary advance scheme
• Employee awards with attached shopping vouchers
• Uniform and PPE required for the proper execution of your mandate
• Cycle to work Scheme
• Refer-a-friend bonus of £100 for every person employed through your reference (T&C apply)
• Access to in-house online training portal with 100s of relevant free courses

What will you do?

• Conduct effective and highly visibility patrols at your area of operation to deter potential threats
• Effectively use customer service as a deterrence to potential threats.
• Utilisation of HOT and WHAT protocols to identify and eliminate security threats.
• Reporting of suspicious behaviour or objects through laid down procedure
• Conducting regular, recorded patrols and reporting observations on Work-IT boards.
• Accurate logging of relevant site activities in the DOB.
• Understand the station security plan and your responsibilities under the plan
• Identify and report faults as well as damages through effective patrol and monitoring
• Deal with each security incident and ad hoc service requests in accordance with the procedures agreed with TPE.
• Respond to emergency alarms including fire, intruder etc
• Enforce no smoking policy on site.
• Guide Police and Fire Crews to the scene of any incidents.
• Ensure proper handover takes place at shift changes.