Rail Ticket Integrity Advocate

South Western News UK; Lower Blandford St Mary; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

Discount on other train operators

Full training and support with develop

Excellent pension scheme

Job summary

South Western Railway is seeking a Revenue Protection team member to help ensure customers have valid tickets and to assist on trains and at stations. You will check tickets, answer queries, and act with tact to minimise fare evasion while contributing to a positive customer experience.

Roles involve working across various locations, including early mornings and weekends, with a strong emphasis on clear communication and helpful customer service.

Qualifications

• Calm and composed under pressure.
• Excellent communication skills.
• Willingness to work shift patterns including weekends and early/late shifts.

Responsibilities

• Ensure passengers have the correct tickets and issue Penalty Fare Notices when required.
• Interact with customers at stations and on trains, answering queries about journeys.
• Develop knowledge about SWR destinations, attractions, and London transport to assist customers.

Job description

South Western Railway is seeking a Revenue Protection team member to help ensure customers have valid tickets and to assist on trains and at stations. You will check tickets, answer queries, and act with tact to minimise fare evasion while contributing to a positive customer experience.

Roles involve working across various locations, including early mornings and weekends, with a strong emphasis on clear communication and helpful customer service.