Rail Revenue Protection Lead

Carlisle Support Services; High Wycombe; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Company pension scheme

Health and wellbeing plans

Wagestream

Fizz Benefits

Full induction and ongoing training

Uniform and PPE provided

SIA top up training

Employee assistance program

Refer a friend scheme

Job summary

Carlisle Support Services is recruiting a Revenue Protection Officer to join our team working with Chiltern Railways. You will help ensure valid ticket possession, reduce fare evasion, and deliver excellent customer service across UK rail sites.

Full training is provided. You’ll be part of a professional team ensuring safety, compliance, and quality reporting, with opportunities to represent the company in interactions with passengers and during court proceedings when required.

Qualifications

• Strong written and spoken communication required.
• Proficient IT skills and ability to use penalty issuance/reporting software.
• Excellent interpersonal and customer service skills.
• Ability to work independently and take responsibility.
• GCSE level education (or equivalent).
• Flexible working hours.

Responsibilities

• Lead a team to minimise fare evasion and ensure ticket checks.
• Schedule daily operations and handle HR investigations.
• Maintain professional conduct and safety standards.
• Collaborate with agencies including transport police during revenue ops.
• Issue Penalty Fare notices and complete MG11 statements.
• Assist passengers and provide train running information.
• Represent Carlisle Support Services and attend court when required.
• Report incidents accurately for potential court use.

Skills

Communication skills

IT literacy

Customer service

Independence

Procedural compliance

Education

GCSE or equivalent

Tools

Penalty issuance software

Report generation tools

Job description

Carlisle Support Services is recruiting a Revenue Protection Officer to join our team working with Chiltern Railways. You will help ensure valid ticket possession, reduce fare evasion, and deliver excellent customer service across UK rail sites.

Full training is provided. You’ll be part of a professional team ensuring safety, compliance, and quality reporting, with opportunities to represent the company in interactions with passengers and during court proceedings when required.