Rail Revenue Protection Specialist

South Western News UK; Wimbledon; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on other train operating.

Full training and support with develop

Excellent pension scheme

Résumé du poste

South Western Railway (SWR) is recruiting for a Revenue Protection Assistant to join our team at Wimbledon. You will help ensure passengers travel with valid tickets, assist customers on trains and platforms, and contribute to delivering a positive journey experience.

The role involves early starts and shift patterns across all hours, with training and support provided. You will work as part of a Revenue Protection team, providing clear information, resolving queries, and developing knowledge

Qualifications

• Ability to check tickets and issue penalties when required.
• Strong communication and customer-facing skills.
• Physically active role requiring travel across stations and trains.

Responsabilités

• Ensure customers have the correct ticket for their journey, selling tickets when needed and applying Penalty Fare notices when appropriate.
• Interact with customers at stations and on trains to answer questions and resolve queries.
• Learn destination details and keep up-to-date with SWR routes and local attractions to assist passengers.

Connaissances

Ticket inspection

Customer service

Communication

Calm under pressure

Description du poste

South Western Railway (SWR) is recruiting for a Revenue Protection Assistant to join our team at Wimbledon. You will help ensure passengers travel with valid tickets, assist customers on trains and platforms, and contribute to delivering a positive journey experience.

The role involves early starts and shift patterns across all hours, with training and support provided. You will work as part of a Revenue Protection team, providing clear information, resolving queries, and developing knowledge