Revenue Protection & Customer Experience Inspector

Avanti West Coast; Wolverhampton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你/

Privilege Travel card (75% off fares)

30 days holiday rising to 37 days

10 free journeys on other First Group?

Job summary

Avanti West Coast is seeking enthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Wolverhampton. You will support On Board and Station teams to ensure safe, smooth travel while protecting revenue and delivering excellent customer service.

Join a team committed to safety, reliability and outstanding customer experience across our network. This role offers opportunities to learn and grow within a dynamic railway environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as part of a safety-conscious team.

Responsibilities

• Provide highest level of service within Security & Revenue Protection.
• Collaborate with On Board and Station teams to ensure safe journeys for customers.
• Safeguard revenue by advising customers and handling incidents.
• Assist customers with travel needs and clear information at all times.
• Support during service disruptions with timely advice and assistance.

Job description

Avanti West Coast is seeking enthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Wolverhampton. You will support On Board and Station teams to ensure safe, smooth travel while protecting revenue and delivering excellent customer service.

Join a team committed to safety, reliability and outstanding customer experience across our network. This role offers opportunities to learn and grow within a dynamic railway environment.