Rail Revenue Protection Lead

Carlisle Support Services; High Wycombe; Híbrido; GBP 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly rate

Company pension

Health & wellbeing plans

Wagestream

Fizz Benefits

Induction and ongoing training

Uniform and PPE

SIA top up training

Employee Assistance Program

Refer a Friend Scheme

Resumo da oferta

Carlisle Support Services is seeking Revenue Protection Officers to uphold high standards of ticket integrity and customer service across our client sites. You will lead a team, schedule daily operations, handle HR-related duties as needed, and collaborate with security agencies and transport police during joint operations.

The role focuses on enforcing ticket validity, reducing fare evasion, and delivering exceptional service to passengers, with full training provided and opportunities for

Qualificações

• Demonstrates strong communication skills, both written and oral.
• Proficiency in IT skills, utilising various software solutions for penalty issuance and report creation.
• Excellent interpersonal and customer service skills.
• Ability to work independently, taking responsibility for own actions.
• Proficiency in following procedures in verbal, written, and online forms.
• Educated to GCSE Level (or equivalent).
• Flexibility in working hours.

Responsabilidades

• Lead a team of Revenue Protection Officers focused on minimising fare evasion.
• Day to day scheduling and general operational duties.
• Taking responsibility of any HR issues and being the initial investigating officer.
• Maintaining a professional demeanour consistently.
• Collaborating with agencies and other TOC staff during joint revenue operations.
• Verifying passengers' possession of valid tickets on boarding and disembarking.

Conhecimentos

Strong communication

IT skills

Interpersonal & customer service

Independent work

Procedural compliance

Flexibility in hours

Formação académica

GCSE level or equivalent

Ferramentas

Penalty issuance software

Descrição da oferta de emprego

Carlisle Support Services is seeking Revenue Protection Officers to uphold high standards of ticket integrity and customer service across our client sites. You will lead a team, schedule daily operations, handle HR-related duties as needed, and collaborate with security agencies and transport police during joint operations.

The role focuses on enforcing ticket validity, reducing fare evasion, and delivering exceptional service to passengers, with full training provided and opportunities for